Verify a reply-to address
In the DirectMail console, go to Sender Addresses > Create Sender Address. The reply-to address you set here is where replies land when recipients respond to emails sent from the console or by API.
Before you can use a reply-to address, you must verify it. Sign in to the email account you configured, open the verification email from DirectMail, and follow the instructions. If the verification email doesn't arrive, check your spam folder.
The verification code expires after 15 minutes. Complete the verification within that window.
Receive email replies
DirectMail is an outbound email service and does not provide inbound email or an enterprise mailbox. To collect replies, set a reply-to address. When a recipient clicks Reply, their email client routes the reply to that address rather than to the original sender.
Set the reply-to address based on how you send email:
Console or API: Set the reply-to address on the Sender Addresses page when creating a sender address. The address must be verified before use.
SMTP: Specify the
Reply-Toheader in your application code.
The reply-to address works by setting the
Reply-Tofield in the email header. Whether replies are correctly redirected depends on whether the recipient's email client or provider supports this field as defined by the SMTP protocol.If the recipient's To field still shows the original sender address after they click Reply, their email client does not support the
Reply-Toheader, and replies will not reach your reply-to address. In that case, include your preferred contact address directly in the email body.