After-sales support
What information should I include when submitting a service ticket for a technical issue?
Include the following details in your service ticket. The more context you provide, the faster the issue can be resolved.
Your account UID.
A screenshot or description of the error message or log, and the corresponding request ID.
The name or ID of the blockchain related object.
Steps to reproduce the problem.
The impact on your business.
Join our DingTalk group for discussions
Purpose: This group is for customers and developers to engage in business communication, discuss technical topics, and explore partnership opportunities. Note: This group is not for official ticket support.
DingTalk group number: 23181816
To join: Click the invitation link to request access.
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