Add-Alibaba Cloud Resale Integration Guide-阿里云帮助中心

Call the Add operation to submit a ticket to Alibaba Cloud for processing.

To upload attachments, first call the getOSSTempAuthor operation to obtain authorization. For more information, see getOSSTempAuthor. After you obtain authorization, upload the attachments using an Object Storage Service (OSS) client.

Request parameters

Name	Type	Required	Example	Description
productId	Int	No	12	The ID of the product associated with the ticket. Note This parameter is required if customerCommonQuestionId is not specified.
customerCommonQuestionId	Int	No	-	The ID of the FAQ. Note This parameter is required if productId is not specified.
title	String	No	This is a ticket	The title of the ticket. If this parameter is empty, the first 30 characters of the content parameter are used.
content	String	Yes	This is the body of the ticket.	The main body of the ticket question.
secContent	String	No	-	Confidential information, such as passwords or personal information.
aliUid	Int	Yes	1018******9522	The UID of the user who owns the ticket.
phone	String	No	139********	The phone number used to receive system notifications or calls from customer service.
smsAlertTime	String	No	normal	The preferred time period for text message alerts. Valid values: all: sends alerts at any time. normal: sends alerts from 09:00 to 18:00 daily.
email	String	No	zhang*@**.com	The email address used to receive system notifications or messages from customer service.
attachments	String	No	-	The names of the attachments uploaded using an OSS client. Note If there are multiple attachments, separate their names with commas (,). You can upload a maximum of three attachments.

Response parameters

Name	Type	Example	Description
data	String	8M***UY	The data returned by the operation. If the call is successful, the ID of the newly created ticket is returned.
success	String	true	Indicates whether the operation call was successful. true: The call was successful. false: The call failed.
message	String	successful	The error message. If the operation call fails, a detailed error message is returned for troubleshooting.
code	Int	200	The error code.

Note productId and customerCommonQuestionId, see the Excel sheet provided by Alibaba Cloud technical support.

Request example

https://workorder.aliyuncs.com/?Action=Add
&productId=12
&content=This is the body of the ticket.
&aliUid=1018******9522

Response example

{  
   "message": "successful",
   "data": "8M***UY", 
   "code": "200",  
   "success": true
}

Error codes

HttpCode	Error code	Error message	Description
200	SUCCESS	successful	The request was processed successfully.
-121	ILLEGAL_AUTH	illegal auth	You do not have the required permissions.
-101	ILLEGAL_PARAM	illegal parameter, param is xxx	The parameter xxx failed the validation.
-104	ILLEGAL_PARAM_EMPTY	xxx must not be null or empty	The parameter cannot be empty.
-153	SYSTEM_BUSY	the system is busy	A system exception occurred.