QuestionReply-Alibaba Cloud Resale Integration Guide-阿里云帮助中心

Call the QuestionReply operation to add a message to a ticket.

To upload an attachment, first call the getOSSTempAuthor operation to obtain authorization. For more information, see getOSSTempAuthor. Once authorized, use an OSS client to upload the attachment.

Request parameters

Name	Type	Required	Example	Description
questionId	String	Yes	2H***DX	The ticket ID.
questionContent	String	No	This is a message submitted by the user	The content of the message. Note `questionContent` and `questionSecContent` cannot both be empty.
questionSecContent	String	No	This is confidential information submitted by the user	The confidential information. Note `questionContent` and `questionSecContent` cannot both be empty.
attachments	String	No	-	The names of the attachments that are uploaded using an OSS client. Note Separate the names of multiple attachments with commas (,). A maximum of three attachments are supported.

Response parameters

Parameter name	Type	Example	Description
success	Boolean	true	Result of addition
code	String	200	The error code.
message	String	successful	The error message.

Request parameters

http(s)://workorder.aliyuncs.com/?Action=QuestionReply
&QuestionId=2H***DX
&QuestionContent=This is a message submitted by the user
&QuestionSecContent=This is confidential information submitted by the user

Return parameters

{
  "Message": "successful",
  "Success": true,
  "Code": "200"
}

Error codes

HttpCode	Error code	Error message	Description
200	SUCCESS	successful	The request was processed successfully.
-121	ILLEGAL_AUTH	illegal auth	You do not have the required permissions.
-101	ILLEGAL_PARAM	illegal parameter, param is xxx	The parameter xxx failed the validation.
-104	ILLEGAL_PARAM_EMPTY	xxx must not be null or empty	The parameter cannot be empty.
-153	SYSTEM_BUSY	the system is busy	A system exception occurred.