QuestionListNote-Alibaba Cloud Resale Integration Guide-阿里云帮助中心

Call the QuestionListNote operation to retrieve the communication history of a ticket.

Request parameters

Name	Type	Required	Example	Description
questionId	String	Yes	7K***ZF	Ticket ID

Response parameters

Parameter name	Type	Example	Description
data	List	-	The communication history. For more information, see data.
code	String	200	The error code.
message	String	successful	The error message.

Table 1. data
Name	Type	Example	Description
content	String	Hello, we have received your ticket and are looking into it. Please wait.	The content of the communication.
noteType	String	chat	The type of communication. Valid values: chat: a regular reply sec_chat: a reply that contains confidential information
fromOfficial	String	official	The user type. Valid values: `official` indicates customer service. user: the user
gmtCreated	Long	1566869725000	The time when the communication was created.
attachIds	List<String>	-	A list of attachment IDs. The attachment IDs are generated after you upload the attachments. Note You must pass these IDs when you call the getAttachTempURL operation to retrieve the attachments. For more information, see getAttachTempURL.

Request example

http(s)://workorder.aliyuncs.com/?Action=QuestionListNote
&QuestionId=7K***ZF

Response example

{
  "Count": 5,
  "ListResult": {
    "NoteInfo": [
      {
        "attachIds": {
          "attachId": []
        },
        "FromOfficial": false,
        "Content": " Ticket test. Customer service staff can ignore this.",
        "NoteType": "chat",
        "GmtCreated": 1565924667000
      },
      {
        "attachIds": {
          "attachId": []
        },
        "FromOfficial": false,
        "Content": "Test ticket. No action is required.",
        "NoteType": "chat",
        "GmtCreated": 1565926152000
      },
      {
        "attachIds": {
          "attachId": []
        },
        "FromOfficial": true,
        "Content": "Hello, we have received your ticket and are looking into it. Please wait.",
        "NoteType": "chat",
        "GmtCreated": 1565927849000
      },
      {
        "attachIds": {
          "attachId": []
        },
        "FromOfficial": true,
        "Content": "11",
        "NoteType": "chat",
        "GmtCreated": 1565927856000
      },
      {
        "attachIds": {
          "attachId": []
        },
        "FromOfficial": true,
        "Content": "Hello. We have not heard from you in a while, so we have changed your ticket status to Pending Confirmation. You can confirm the ticket is resolved or reopen it. If you do not reply within 7 days, the ticket will automatically close. If you provided sensitive information, such as a password, in the ticket, please change it right away. Thank you!",
        "NoteType": "chat",
        "GmtCreated": 1566869725000
      }
    ]
  },
  "Message": "successful",
  "Success": true,
  "Code": "200"
}

Error codes

HttpCode	Error code	Error message	Description
200	SUCCESS	successful	The request was processed successfully.
-121	ILLEGAL_AUTH	illegal auth	You do not have the required permissions.
-101	ILLEGAL_PARAM	illegal parameter, param is xxx	The parameter xxx failed the validation.
-104	ILLEGAL_PARAM_EMPTY	xxx must not be null or empty	The parameter cannot be empty.
-153	SYSTEM_BUSY	the system is busy	A system exception occurred.