QuestionList-Alibaba Cloud Resale Integration Guide-阿里云帮助中心

You can call the QuestionList operation to retrieve a list of tickets.

Request parameters

Name	Type	Required	Example	Description
ids	String	No	7K*ZF,2H*DX	A list of ticket IDs. You can specify up to 200 IDs. Separate the IDs with commas (,).
addStartTime	Long	No	1565924439	The start time of the time range to query for tickets. The unit is milliseconds.
addEndTime	Long	No	1566852169	The end time of the time range to query for tickets. The unit is milliseconds.
productIds	String	No	1273	A list of product IDs. Note You can specify up to 100 product IDs. Separate the IDs with commas (,). By default, tickets for all products are returned.
pageSize	Int	No	20	The number of tickets to display on each page. Valid values: 20 to 100. The default value is 20.
questionStatus	String	No	confirmed	The status of the tickets to query. Separate multiple statuses with commas (,). By default, tickets in all statuses are returned.
pageStart	Int	No	100	The entry number to start the query from.

Response parameters

Name	Type	Example	Description
data	List	-	A list of ticket details. For more information, see data.
code	String	200	The error code.
message	String	successful	The error message.

Table 1. data
Name	Field type	Example	Description
id	String	7K***ZF	The ticket ID.
productId	Int	1273	The product ID.
title	String	Ticket test. The customer service representative is not responding. Please transfer the ticket to WB4.	The title.
uid	Int	177******474	The UID of the owner.
questionStatus	String	confirmed	The status of the ticket. Valid values: assigned: The ticket is assigned. dealing: The ticket is being processed. wait_feedback: The ticket is waiting for customer feedback. feedback: The customer has provided feedback. wait_confirm: The ticket is resolved and waiting for customer confirmation. confirmed: The customer has confirmed that the ticket is resolved. score: The customer has rated the service for the ticket.
addTime	Long	1565924666	The time when the ticket was created. The unit is milliseconds.

Request Parameters

http(s)://workorder.aliyuncs.com/?Action=QuestionList
&AddStartTime=1565924439
&AddEndTime=1566852169
&Ids=7K**ZF,2H**DX
&ProductIds=1273
&QuestionStatus=confirmed

Return Parameters

{
  "Count": 1,
  "ListResult": {
    "QuestionDetail": [
      {
        "QuestionStatus": "confirmed",
        "Id": "7K**ZF",
        "Uid": "177*******474",
        "ProductId": 1273,
        "Title": "alitest ticket test. The customer service representative is not responding. Please transfer the ticket to WB4.",
        "AddTime": 1565924666
      }
    ]
  },
  "Message": "successful",
  "Success": true,
  "Code": "200"
}

Error codes

HttpCode	Error code	Error message	Description
200	SUCCESS	successful	The request was processed successfully.
-121	ILLEGAL_AUTH	illegal auth	You do not have the required permissions.
-101	ILLEGAL_PARAM	illegal parameter, param is xxx	The parameter xxx failed the validation.
-104	ILLEGAL_PARAM_EMPTY	xxx must not be null or empty	The parameter cannot be empty.
-153	SYSTEM_BUSY	the system is busy	A system exception occurred.