FAQ

Cluster creation is stuck while preparing the environment

Problem: The cluster creation process fails during the first step, environment preparation. The process is stuck and shows no progress.

Solution: This process does not create any resources. If there is no response after 2 minutes, go back and create the cluster again.

Failure to create an ECS instance during creation or scale-out

Solution: Go to the Resource Management platform and click Task Record in the menu bar. Find the failed record to view the failure reason. Common reasons include unavailable ECS instance types on Alibaba Cloud or an overdue account payment. Go to the AKS Node List page and scale out the node again.

Kubernetes software installation is stuck and unresponsive

Solution: This problem is caused by an O&M task initialization failure. In this case, the ECS node is created, but the software installation fails. Go to the AKS Node List page, delete the node where the installation failed, and then scale out the node again.

A step in the Kubernetes software installation fails

Solution: Click to view the node installation details. Then, click to retry the task on the node.

Container address changes when a service is published from an image

A change in the container address is expected in the following two situations:

• Changing a stateless application to a stateful application.

• The upgrade mode is set to Replace Upgrade.

Solution: If neither of these cases apply, check the backend to confirm that the default parameter settings are correct.