Invoices

How do I request an invoice?

Are electronic invoices available for special VAT invoices?

How can I track my invoice delivery?

What should I do if a general VAT invoice is lost?

What should I do if a special VAT invoice is lost?

How do I change an invoice title?

How do I return or exchange an invoice?

How do I request an invoice?

1. Log on to the Alibaba Cloud Management Console. Click Expenses > Invoices.

2. Click Request Invoice or Issue Invoice, and select the billing details for which you want to create an invoice.

3. Click Next, confirm the invoice information and address, and then click Submit Request to complete the request.

Are electronic invoices available for special VAT invoices?

Yes, they are. In the Invoice Management section of the Expenses and Costs console, confirm the invoicing information. Set the invoice type to Digital Special E-invoice (Electronic) and submit the request. For more information, see Issue an invoice.

How can I track my invoice delivery?

In the invoice list, click Details. Use the tracking number from the invoice details to track the delivery on the official EMS website.

What to do if a general VAT invoice is lost

Submit a ticket to report a lost invoice. The steps are as follows:

1. Log on to the Alibaba Cloud Management Console and click Tickets > Submit Ticket.

2. For the product, select Financial. For the issue type, select Invoice Management, and then click Create Ticket.

3. In the ticket, specify the invoice issue date, invoice number, and invoice amount.

4. If you need a copy of the invoice stub, provide your recipient address, contact name, and mobile phone number. After we receive the ticket, our staff will process your request.

What to do if a special VAT invoice is lost

The procedure depends on whether the 180-day period for tax deduction has passed.

• If more than 180 days have passed: We can only provide a photocopy or a scanned copy of the invoice for your accounting records. Submit a ticket. For detailed steps, refer to the previous section.

• If the 180-day period has not passed:

  1. Mail a lost invoice certificate stamped with your company's official seal. For the mailing address, see the note below. Click to download the lost certificate template.

     Important

     • Invoice mailing address: Post Office, Building 3, No. 969 West Wen'i Road, Yuhang District, Hangzhou. Contact: Liu Yun. Phone: 4008013260. For more information, see Return or exchange an invoice.

     • The invoice code on the lost certificate is the 10-digit code next to the QR code in the upper-left corner of the invoice. If the invoice is lost and you cannot provide this code, leave this field empty. Do not enter random information.

     • Find the invoice number in the Invoice List. It is the 8-digit invoice number in the invoice details.

     • After filling out the form, stamp it with the official seal of the company named in the invoice title.

  2. Log on to your Alibaba Cloud account and submit a ticket.

How do I change an invoice title?

1. Log on to the Alibaba Cloud Management Console. Click Invoices > Invoice Information Management > Modify Invoice Information.

2. Select Modify Invoice Title - Company Name Change and provide proof of the business name change.

3. On the Invoice Information Management page, request a new invoice title.

How do I return or exchange an invoice?

1. Mail all parts of the paper invoice. For a special value-added tax (VAT) invoice, include the invoice copy and the deduction copy. For a general VAT invoice, include the invoice copy.

   Address: Post Office, Building 2, No. 969 West Wen'i Road, Yuhang District, Hangzhou. Contact: Peng Yanlei/Shen Jiayan. Phone: 0571-85022088.

2. Submit an online return request. To do this, log on to the Alibaba Cloud Management Console, click Expenses > Invoice List, select the invoice you mailed, and click Return Invoice. Enter the reason for the return, the tracking number, and other information, and then click Submit.