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DNS resolution FAQ

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This topic answers common questions about domain name resolution.

1. How do I configure domain name resolution if my domain name and website builder product are in different Alibaba Cloud accounts?

2. What are the authorization statuses and what do they mean?

3. What do the system prompts mean when a resolution error occurs, and what should I do?

4. How do I handle resolution for multiple domain names? Do I need to grant authorization multiple times?

5. How do I configure an explicit URL record to resolve a conflict between a CNAME record and an MX record?

1. How do I configure domain name resolution if my domain name and website builder product are in different Alibaba Cloud accounts?

In this scenario, you cannot use the one-click resolution feature. You must manually configure domain name resolution.

  1. Log on to the Website Quick Build backend. Click Website Management > Domain Name Management. After you add the domain name, wait one minute to obtain the DNS record value.

  2. Log on to the account that you used to purchase the domain name. Click Alibaba Cloud DNS. Find your domain name and click Configure in the column on the right.解析设置

  3. Click Add Record. Set the record type to CNAME. For more information about CNAME records, see the CNAME record section in Add a DNS record.

  4. After the record is added, the resolution takes about 10 minutes to take effect.

    Note

    You can configure domain name resolution only after you complete the ICP filing.

2. What are the authorization statuses and what do they mean?

There are three authorization statuses: Resolution not configured, Added, pending resolution, and A record resolved/CNAME record resolved.

  • Resolution not configured: The domain name was added, but one-click resolution has not been performed.

  • Added, pending resolution: One-click authorization was performed, but the resolution has not taken effect.

  • A record resolved/CNAME record resolved: The domain name resolution has taken effect.

3. What do the system prompts mean when a resolution error occurs, and what should I do?

  • DNS record already exists: This prompt indicates that a DNS record is already configured for the domain name. You do not need to perform the operation again. To overwrite the existing record, click One-click Resolution again and confirm the overwrite.

  • Domain name not found in account: This prompt indicates that the domain name is not in the current Alibaba Cloud account. Log on to the Alibaba Cloud account that owns the domain name and then grant authorization.

  • Resolution not yet effective: This prompt may appear for one of the following reasons:

    • The One-click Resolution operation was not performed.

    • The One-click Resolution operation was performed, but CDN has not yet returned a CNAME value. After the CNAME value is obtained and while the authorization is still valid, domain name resolution is performed automatically.

    • The One-click Resolution operation was performed, but the authorization expired before CDN returned the CNAME value. You must perform the one-click resolution operation again.

  • DNS record conflict: This prompt indicates a conflict. Go to the domain name console and delete the record that conflicts with the CNAME record. Then, return to the Website Quick Build backend and perform one-click resolution again.

4. How do I handle resolution for multiple domain names? Do I need to grant authorization multiple times?

To use one-click resolution for multiple domain names, you must grant authorization for each domain name separately. If the domain names belong to different Alibaba Cloud accounts, switch to the account that owns the domain name before you use one-click resolution. This prevents the system from automatically using the authorization of the current Alibaba Cloud account.

5. How do I configure an explicit URL record to resolve a conflict between a CNAME record and a mailbox MX record?

Scenario: You need to resolve www.aliy.com and aliy.com. You have successfully resolved www.aliy.com, which usually does not cause a conflict. However, when you try to resolve aliy.com, a conflict with the MX record occurs. In this case, you must configure an explicit URL record for domain name redirection. After the configuration, if a user enters aliy.com, they are redirected to the resolved domain name www.aliy.com.

Follow these steps to configure an explicit URL record:

  1. Log on to the account that manages your domain name. Go to the Alibaba Cloud DNS page. Click Add Domain Name. Add the domain name without the www prefix. After the domain name is added, click Configure in the column on the right.

  2. On the DNS Settings page, click Add Record. The following figure shows an example.

  3. Guidelines for records:

    • Record Type: Explicit URL

    • Host: @

    • Line: Default

    • Value: Enter the domain name with the www prefix.

    • TTL: 10 minutes解析记录

    Important

    Make sure to enter the correct protocol prefix. If your domain name has a certificate configured, enter https://www.*.*. If your domain name does not have a security certificate, enter http://www.*.*.

  4. Click OK. The settings take effect in about 15 minutes.