Unified account & address book
Unified account and authentication
Accounts are issued by the organization to ensure unified identity management.
Supports single sign-on (SSO).
Support for multiple organizational structures
Supports various organizational structures, such as business units, internal departments, virtual teams, and temporary organizations.
Supports multiple roles and positions for a single person, allowing them to switch between primary and secondary roles.
Address book protection
You can hide sensitive departments and personnel to prevent information leaks.
You can configure the access scope of the address book for each user.
Hierarchical permission management
You can delegate permissions level by level within an authorized scope. This enables controlled downward delegation and fine-grained permission management.
Functional/Business line address book (Advanced feature)
You can build an address book based on functional or business line structures.
Combines vertical and horizontal structures to digitize organizations across different levels and business lines.
Administrative region configuration (Advanced feature)
Supports create, retrieve, update, and delete (CRUD) operations for administrative regions. This feature meets the basic data management needs of government sector customers.
Do Not Disturb mode (Advanced feature)
You can configure Do Not Disturb settings for specific personnel, such as disabling one-on-one chats, to ensure orderly and controlled communication.
You can combine Do Not Disturb settings for fine-grained control.
Instant messaging (IM)
Chat and communication
Supports message synchronization across multiple devices, displays message read statuses, and supports session types such as one-on-one chats and group chats.
Supports special features such as custom session grouping and quick replies, and allows integration with third-party applications.
Multi-role and multi-dimensional group management
Supports multiple group administrator roles for broad management coverage.
You can manage group chats across multiple dimensions with progressively finer granularity.
Confidential chat (Advanced feature)
This feature is used for communication in confidential scenarios and supports messages that are deleted after being read.
It masks profile pictures and names in the chat dialog box to protect personal privacy.
Large groups (Advanced feature)
You can create large groups for chat communication in scenarios with many participants.
You can scale out a standard group into a large group, which supports up to 5,000 members.
Link message cards (Advanced feature)
You can display chat links as cards, allowing users to preview the link's title and summary without opening it.
Audio and video
Two-person audio and video calls
You can make one-click calls to contacts.
You can switch between audio and video during a call.
Multi-person audio and video conferences
A single conference allows up to 300 participants to join.
Supports screen sharing and annotation (on PC) during meetings to improve efficiency.
Robust host controls for conferences
Unified member settings: layout, sorting, microphone/camera status, and more.
Unified conference settings: lock conference, mute new members on entry, and more.
Cloud recording for conferences (Advanced feature)
The host can start cloud recording for a conference.
Supports playback, sharing, and viewing of statistics for conference recordings.
Conference live streaming (Advanced feature)
The host can start live streaming a conference, which can be viewed in real time.
Supports sharing and viewing of statistics for conference live streams.
Reach channels
DING
Full-screen alerts and high-priority message notifications.
You can schedule messages to be sent at a specific time.
Automatically reminds users who have not read the message, ensuring that important reminders are not missed.
Work notifications
This is an open capability that lets you send messages through API integration.
A dedicated entry point makes message clustering and management more convenient.
Text message/Phone call DING (Advanced feature)
This feature bypasses client limitations. Recipients can receive reminders via text message or phone call even if the client is not open.
You can customize notification templates.
You can integrate your own text message carrier services.
DING comments (Advanced feature)
You can reply directly to DING messages for clear context.
Workbench
Personalized workbench
Supports creating multi-level workbenches by department for differentiated management.
You can grant application visibility at the user level to provide a personalized workbench for each user.
Users can customize and pin frequently used applications for top-level display.
Drag-and-drop workbench builder
You can configure the workbench layout using a drag-and-drop builder, which provides a What You See Is What You Get (WYSIWYG) experience.
Administrators can customize the grouping and sorting of applications.
Functional/Business line workbench (Advanced feature)
After establishing functional or business lines in the address book, you can create workbenches based on these lines.
The functional or business line workbench is available to all users within that line.
Personal workbench (Advanced feature)
You can create exclusive personal workbenches for key users or users in special positions.
The personal workbench is visible only to the specified user.
Open platform
Open capabilities
The open platform provides server-side APIs and client-side APIs.
The open platform provides a unified gateway service and authentication for API calls.
Application integration
Supports integration of customer and ecosystem applications.
You can manage applications with hierarchical permissions by department and configure application visibility by department or user.
Applications request API permissions as needed, and administrators grant authorization centrally.
Workbench widgets (Advanced feature)
A widget is a block-level, lightweight application form with interactive capabilities.
Developers can embed in-app data and interactions into the mobile workbench as widgets.
Interactive IM cards (Advanced feature)
An interactive card is a message type sent via IM that can contain rich text, images, and user interactions.
Developers can embed applications as cards in one-on-one or group chat sessions for real-time user interaction.
Integration of organization-built bots (Advanced feature)
This is an automated Q&A bot implemented based on an outgoing (callback) mechanism.
This feature enables human-computer Q&A scenarios and is suitable for internal services, such as HR or IT assistants.
Integration of custom group bots (Advanced feature)
You can use a webhook to sync system events, such as alerts and notifications, to a chat group in dedicated DingTalk.
This feature is suitable for message-based alerting, such as O&M or IoT alert bots.
Basic security protection
Watermarks
You can display watermarks in group chats, the address book, and on personal profile pages.
You can customize watermark styles.
Sensitive words
Chat messages that contain sensitive words cannot be sent.
You can customize the list of sensitive words.
Screenshot prevention
You can configure screenshot prevention on Android devices.
Screenshot prevention is not available on iPhones. However, a record of any screenshot operation can be uploaded to the backend.