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Version statistics not displayed in the Mobile Analysis console

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If version-specific statistics are missing from the Mobile Analysis console, the client may be reporting an incorrect version number.

Problem description

Statistics for a specific version are not displayed in the mPaaS Mobile Analysis console. For example, after you publish a client with version 5.12.1, the console does not show any statistics for that version.

Troubleshooting

  1. This issue typically occurs because the client reports an incorrect version number. For example, captured HTTP packets may show that the reported version number is 5.11.1 instead of 5.12.1.2

  2. A further check may reveal that the Production Version field in the iOS project has not been updated.3

  3. After you confirm the incorrect version number by capturing packets, check the following fields in the client project:

    • iOS client project: Verify that the Production Version field in info.plist is correct.

    • Android client project: Verify that the versionName field in build.gradle is correct.

Note: The mPaaS component reads the application version number from a specific location. You must manually update the version number in the project configuration.

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