Troubleshoot iOS push issues

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You may encounter push notification failures during application development and publishing. The mPaaS platform integrates push features from different channels. If an issue occurs, you can test the message push from the console.

  • If the message status is Acked, the mPaaS MPS server has sent the push request to the Apple Push Notification (APN) server.

  • If the message status is Acked but the target device does not receive the remote push message, you can troubleshoot the client by checking the network connection, notification handling logic, user ID, and device ID.

  • If the message status is not Acked, you can check the certificate configuration and creation procedure.