Purchase guide
This topic describes how to purchase DingTalk Enterprise. It also covers purchase items, renewals, and upgrades.
Purchase method
You can purchase DingTalk Enterprise as a prepaid annual subscription. To view the prices, go to the DingTalk Enterprise product page and click Buy Now.
The purchase page is a form where you can select the items you need. The total configuration fee is then automatically calculated at the bottom of the page.
Purchase items
Refer to the following table for information about the items that you can purchase for DingTalk Enterprise.
Purchase item |
Purchase Unit |
Purchase Instructions |
Number of users in address book |
Per user |
Required |
Exclusive base |
None |
Required |
Packaging service |
None |
Select "Required" to change the application icon and name.
Note
You can request packaging up to four times per year. This does not affect the application's features. |
Subscription duration |
Per year |
Required |
If you need independent storage, you can use your company's existing storage service or purchase a new one. For more information, see Object Storage Service (OSS) or Hybrid Cloud Storage Array.
Renewal and upgrade instructions
You must renew your Object Storage Service (OSS) product and/or independent storage license before it expires to ensure continuous service. If you do not renew on time, the service will be interrupted, and you are responsible for any resulting losses. If your payment is overdue for 15 consecutive calendar days, DingTalk stops the independent storage service. If you renew the license within 15 calendar days of the payment due date, DingTalk resumes the service.
Chat records on the DingTalk cloud are retained for 365 days. Attendance data for former employees is retained for three calendar months. Historical data from other applications, such as submitted approvals and logs, is retained indefinitely unless you delete it. This data is stored on the DingTalk cloud and is not affected if you stop the independent storage service.
To renew the online version, you must purchase it again.
Online upgrades are not currently supported. To upgrade, contact your consultant or use the online consultation service. You must place an offline order and pay the price difference for the remaining months of your subscription.