FAQ
General FAQ
Data Source Class
What time formats do logs support?
The following time formats are supported:
normal: The most common time format, such as 2016-12-13 10:00:14.
apache: The Apache time format, such as 08/May/2017 01:13:52.
_long: A timestamp in milliseconds, such as 1476064860000.
shortlong: A timestamp in seconds, such as 1476064860.
monthfirst: The month appears first and the year is excluded, such as May 08 01:13:52.
revert: The month appears first, such as 05-25-2017 18:28:42.
monthfirst2: The month appears first and the year is included, such as May 08 2017 01:13:52.
Log statistics fail for international servers. How do I set the time zone?
The time zone of the logs on an international server must match the container's time zone. For example, do not use the China Standard Time zone for logs if the container uses the UTC time zone.
Can logs be collected through symbolic links?
Yes. You can select the symbolic link option in the configuration. Only one layer of symbolic links is supported.
What should I do if Application Monitoring cannot detect the DAL framework?
The DAL framework is detected by scanning for the zdal.jar package in the application project to determine the version number. If the package is not found, the framework cannot be detected.
Does batch moving data sources affect dashboards that reference them?
No. Dashboards pull data from the data source itself, regardless of the folder where the data source is located.
What are the units for IfOut and IfIn in system monitoring?
The data is displayed in bytes. The alerting rule uses kilobytes (KB).
Configuration and integration
How do I integrate non-standard applications with RMS?
Standard SOFA applications: Integration is automatic after the application is published.
Non-standard SOFA applications: If an application is published on CAFE, it is automatically integrated. However, the number of available metrics is limited.
What is the logical relationship between items in blacklists and whitelists, AND or OR?
A whitelist specifies which items are allowed, and a blacklist specifies which items are blocked.
Do blacklists and whitelists support regular expressions?
No. Both use exact match and do not support regular expressions. To use regular expressions, you can use column value translation.
What should I do if a configuration key displays garbled characters?
Symptom: The configuration key displays garbled characters, as shown in the following figure:
Garbled characters usually appear because the log encoding does not match the server's encoding.
Solution: Go to the Edit page. In the Basic Information section, expand the advanced options and enter the log encoding, such as gbk.
Alerts
I am not receiving text message alerts.
Try the following solutions:
Check if you have disabled the text message channel on your personal page.
The issue may be with your phone. Try restarting your phone to receive the messages.
Why am I not receiving messages in my DingTalk group after configuring it for alerts?
This may be because DingTalk groups have security settings that require a keyword match to send notifications. Go to your DingTalk group settings to configure this.
If I pause alerts on the alerting page, will messages still be received in the message queue?
The message queue will continue to receive messages.