About the customer
The People's Insurance Company of China (Health) Co., Ltd. (PICC Health) was founded on April 8, 2005. It is the first professional health insurance company in China, established with the approval of the State Council and the China Banking and Insurance Regulatory Commission (CBIRC). The company has a registered capital of CNY 8.568 billion, making it the most well-capitalized professional health insurance company in China.
Business challenges
The IT system needed to handle high concurrency and scale horizontally to support high-frequency, consumer-focused Internet business scenarios.
The traditional, centralized IT architecture could not meet business demands for rapid policy issuance and new product launches. This created a need to improve service efficiency and the customer experience.
Solution
PICC Health adopted Ant Group's financial technology to support its Internet insurance business. Using Ant Group's financial-grade distributed architecture SOFAStack, financial-grade distributed database OceanBase, and financial-grade Platform as a Service (PaaS) platform, PICC Health built a new-generation, cloud-based core business system that meets industry standards.
Customer value
PICC Health's new-generation cloud core business system supports high concurrency demands. Compared to the original E-commerce platform:
Processing capacity increased by more than 1,000 times and supports elastic scaling, reaching an issuance rate of 1,000 policies per second. For example, with the 2018 Haoyibao Inpatient Medical Insurance, the time to process a daily settlement file of 10,000 policies was reduced from 4 hours to 6 minutes.
Product integration efficiency for external channels increased sixfold, supporting the rapid expansion of third-party business.
The time-to-market for new products was reduced by more than 80%, from weeks to just a few days. This ensures business innovation and a rapid response to market changes.
Platform service availability reached 99.99%, allowing customers to access PICC Health's insurance services at any time.