If you use the recording feature during a call, you can manage the recording files in the mPaaS console. You can play, download, or delete these files.
Procedure
Log on to the mPaaS console. In the navigation pane on the left, choose Audio and Video Calls > Manage Recording Files.
Select a call application, set a time range, and click Query. You can also query by entering a media ID.
NoteBy default, the time range is set to All Time, which queries all recording files for the application. To set a custom time range, select Custom Time from the drop-down list.
On the Call Application List page, you can play back, download, or delete items.
To play a recording file, click the thumbnail of the audio or video file. In the playback window that appears, click the start button.
Download recording files
To download a single file: In the list, find the target file and click Download in the Actions column.
To download multiple files: In the list, select the files that you want to download and click Batch Download in the lower-right corner of the page.
Delete recording files
To delete a single file: In the list, find the target file and click Delete in the Actions column.
To delete multiple files: In the list, select the files that you want to delete and click Batch Delete in the lower-right corner of the page.
ImportantRecording files cannot be recovered after they are deleted. Perform this operation with caution.