Go to Workspace > User Marketing > Reach Marketing > Text Message > Message Reply to view user replies to your text messages and send responses.
Only the Alibaba Cloud SMS platform supports receiving replies. You must enable and configure mobile originated (MO) message reception to use this feature. For more information, see Configure Alibaba Cloud SMS and email interfaces.
View user replies
Select the SMS signature that you used from the drop-down list. The list shows details for each reply, such as the last four digits of the user's mobile number and the reply content.
Click Mark as Read next to a reply. To mark multiple replies as read, select them and click Batch Mark as Read.
Reply to users
Click Reply next to a message. To reply to multiple messages, select them and click Batch Reply.
In the dialog box that appears, select an SMS template for your reply and click Confirm Reply.
NoteBy default, the SMS signature is the same as the one used for the original message.
You can only use approved promotional SMS templates for the message content. The template cannot contain variables. For more information, see Create Text SMS Template.
If you select duplicate phone numbers for a batch reply, only one reply is sent to each unique number.
The reply task appears in the task list on the Normal Tasks tab, and the sending channel is marked as Message Reply. In the list, you can view the sending status, the total number of messages sent, and the number of successful deliveries.