Failure Emergency Management
Failure management covers the full incident lifecycle—from baseline data setup and 24/7 monitoring through coordinated response, fault recovery, and post-incident analysis.
The failure management system is a set of control processes that spans the entire incident lifecycle, covering five phases: fault basic data management, fault discovery, fault emergency coordination, fault recovery, and fault review.
Fault basic data management
Fault basic data management establishes the foundation for consistent incident handling. It includes:
Severity level definition: Classify incidents by impact to prioritize response effort and resource allocation.
Emergency scenario monitoring coverage: Define which failure scenarios require active monitoring and alerting.
Service group and duty roster management: Organize teams into service groups and maintain on-call schedules so the right people are reachable at any time.
Fault subscription management: Configure who receives incident alerts and through which channels.
Fault discovery
Fault discovery provides continuous detection through two mechanisms:
24/7 monitoring duty: Dedicated monitoring coverage runs around the clock to catch incidents as they emerge.
Intelligent baseline alarm: Anomaly detection against established baselines surfaces incidents that threshold-based alerts would miss.
Fault emergency coordination
Fault emergency coordination ensures the right stakeholders act quickly when an incident is declared. It includes:
Fault notification and update: Notify affected teams and stakeholders at incident onset, and keep them informed as the situation evolves.
Fault emergency coordination group: Assemble a dedicated cross-functional group to coordinate the response and drive resolution.
Fault recovery
Fault recovery focuses on restoring service as quickly as possible. It includes:
Root cause recommendation: Surface likely root causes based on incident data to guide the response team.
Rapid recovery guidance: Recommend recovery actions to minimize downtime and reduce mean time to recovery.
Fault review
Fault review turns every incident into a learning opportunity. It includes:
Fault review specification: A structured review to identify what happened, why it happened, and how to prevent recurrence.
Fault data operation: Aggregate and maintain incident data over time to track trends and inform capacity and reliability decisions.