Call Inspector is a communication quality monitoring platform for Alibaba Cloud Real-Time Communication. It offers developers end-to-end quality monitoring to help them promptly identify and locate issues. The platform features modules for communication monitoring, usage statistics, quality statistics, and issue diagnosis. This helps reduce business Operations and Maintenance (O&M) costs and improves the user experience of your product.
Scenarios
Scenario | Description |
Proactive O&M | Monitors end-to-end communication quality metrics in real-time. It provides a comprehensive understanding of the user's call experience and tracks the number of participants and quality changes for each channel. |
Service awareness | Lets you query high-level data on communication usage and quality. You can also view overall trends to support decision-making for business planning. |
Issue diagnosis | Quickly filters for abnormal calls. When audio or video issues occur, it helps you rapidly find and locate the problem. |
System integration | Lets you integrate Real-Time Communication (RTC) quality data into a self-developed O&M system quickly and with minimal code. |
Communication monitoring
In the communication monitoring module, you can query all calls under a specific AppID and view their communication quality and channel data.
Feature module | Description |
Call list | Query calls under a specific AppID by time range, ChannelID, or UserID. |
Communication quality | View call quality data for a specific ChannelID. This includes end-to-end audio and video parameters, behavior events, device status, video bitrate, video packet loss rate, Round-Trip Time (RTT) latency, video frame rate, and video resolution. |
Channel data | View overall call quality, channel join success rate, number of users, and user distribution for a specific ChannelID. |
Usage statistics
In the usage statistics module, you can query the usage overview and distribution data for a specific AppID.
Feature module | Description |
Usage data | Query data for call duration, number of channels, and number of online users for a specific AppID within a fixed time range. |
Usage distribution | Query data for call region distribution, concurrent online user ratio per channel, operating system ratio, network type ratio, and SDK version ratio for a specific AppID within a fixed time range. |
Quality statistics
In the quality statistics module, you can query the quality overview and distribution data for a specific AppID.
Feature module | Description |
Quality overview | Query quality overview data for a specific AppID within a fixed time range. This includes channel join success rate, initial load time, stuttering rate, network latency, and high-quality transmission rate. |
Quality distribution | Query quality distribution data for a specific AppID within a fixed time range. Query dimensions include region, network type, operating system, number of concurrent online users per channel, and top SDK versions. |
Issue diagnosis
In the issue diagnosis module, you can query the status of abnormal calls for a specific AppID and detect the types of issues and their causes.
Feature module | Description |
Issue overview | Query issue overview data for a specific AppID within a fixed time range. This includes the number of users experiencing slow channel entry, the number of users with audio stuttering, the number of users with video stuttering, the number of users with video blur, the number of users with high call latency, and the number of users experiencing slow first frame reception. |
Issue factor distribution | Query the number and percentage of users affected by issue factors for a specific AppID within a fixed time range. |
Abnormal call details | Query the details of abnormal calls for a specific AppID within a fixed time range. This includes basic information about the abnormal call, the issue type, and the diagnosis result. |