Call Inspector is the communication quality monitoring platform for Alibaba Cloud Real-Time Communication. It provides developers with end-to-end quality monitoring. The platform includes modules for communication monitoring, usage statistics, quality statistics, and anomaly diagnosis. You can use Call Inspector to promptly detect and locate issues, reduce operations and maintenance (O&M) costs, and improve your product's user experience.
Scenarios
Application scenario | Description |
Proactive O&M | Monitor end-to-end communication quality metrics in real time to understand the user's call experience. Track the number of participants and quality changes in each channel. |
Service awareness | Query overall usage and quality data for communications. View overall trends to support decision-making for business planning. |
Anomaly diagnosis | Quickly filter for abnormal calls. Detect and locate audio or video issues as they occur. |
System integration | For self-developed O&M systems, quickly ingest Real-Time Communication (RTC) quality data into your system using DataService Studio. |
Communication monitoring
In the Communication Monitoring module, you can query all calls under a specified AppID to view their communication quality and channel data.
Feature | Description |
Call list | Query calls under a specified AppID by time, ChannelID, or UserID. |
Communication quality | View call quality data for a specified ChannelID. This includes end-to-end audio and video parameters, behavior events, device status, video bitrate, video packet loss rate, RTT latency, video frame rate, and video resolution. |
Channel data | View data for a specified ChannelID, including overall call quality, channel join success rate, number of users, and user distribution within the channel. |
Usage statistics
In Usage Statistics, you can query the usage overview and usage distribution data for a specified AppID.
Feature modules | Description |
Usage data | Query data for a specified AppID within a fixed time range. The data includes call duration, number of channels, and number of online users. |
Usage distribution | Query distribution data for a specified AppID within a fixed time range. This includes call distribution by region, percentage of concurrent online users per channel, and distribution by operating system, network type, and software development kit (SDK) version. |
Quality statistics
In Quality Statistics, you can query the quality overview and quality distribution data for a specified AppID.
Feature | Description |
Quality overview | Query quality overview data for a specified AppID within a fixed time range. This includes the channel join success rate, initial load time, stuttering rate, network latency, and high-quality transmission rate. |
Quality distribution | Query quality distribution data for a specified AppID within a fixed time range. The query dimensions include region, network type, operating system, concurrent online users per channel, and top SDK versions. |
Anomaly diagnosis
In Anomaly Diagnosis, you can query the status of abnormal calls for a specified AppID to identify the types and causes of anomalies.
Feature | Description |
Anomaly overview | Query anomaly overview data for a specified AppID within a fixed time range. This includes the number of users who experienced slow channel entry, audio stuttering, video stuttering, and video blur. |
Distribution of anomaly factors | Query the number and percentage of users affected by anomaly factors for a specified AppID within a fixed time range. |
Abnormal call details | Query the details of abnormal calls for a specified AppID within a fixed time range. The details include basic call information, anomaly type, and diagnosis results. |