FAQ

Blank screen issues

1. Verify that the meetingRouter parameter is configured.
2. Verify that the meetingRouter parameter matches the page URL of the endpoint. For example, if the endpoint is https://example.com/index.html, the value of meetingRouter must be /index.html, not /.
3. If the issue persists, press Command+Option+J to open the browser's debugging window. In the Console tab, enter window.location. Pass the pathname value to the SDK as the meetingRouter parameter.

Page expired

1. Refresh the page and retry.
2. Verify that the token and wssUrl parameters are specified. These parameters expire quickly. You must retrieve them from the server-side JoinMeeting API before you join each meeting.
3. The UserId that you pass when you call the JoinMeeting API must be the same as empId. If they do not match, the server-side reports a token error.
4. The memberUuid and empId parameters must match. If they do not match, the server-side also reports a token error. The correct mapping is shown in the boxed area of the following figure.
5. Use memberUuid, not memberUUID. The field was originally defined as memberUuid. Future releases may add compatibility for both memberUuid and memberUUID.

Page is stuck in a loading state

1. Verify that the required meetingUUID and meetingAppId parameters are passed.
2. Press Command+Option+J to open the browser's debugging window. On the Network tab, view the WebSocket Secure (WSS) messages. Find the channelwithauth WSS connection and examine its messages to identify which one caused a server-side error.

Change the style of a page element

To modify the style of an element that is not available in the parameter settings, you can overwrite the element's original CSS style with your custom CSS.

Change the text of a page element

You can download the JSON file, modify the text, and then load your custom language JSON file in the HTML.

Unsupported content

• The SDK automatically completes initialization and other operations when the page loads. You cannot manually call the SDK to perform initialization.
• The SDK internally handles all callbacks related to participants and the meeting status. You cannot access them.