Measures against non-compliant activities by unofficial partners
To protect consumer rights and our brand image, the platform is taking action against non-compliant activities by unofficial partners. This notice describes these measures.
To our valued partners:
Tmall Genie has recently received reports of low-cost, problematic Bluetooth chips and offline voice solutions in the marketplace. These solutions are not officially authorized but claim to connect to Tmall Genie devices. This has led to quality issues, such as devices failing to connect to networks, dropping connections, and malfunctioning, which has resulted in consumer complaints. Furthermore, some of these solutions use unauthorized wake words, which seriously damages our brand image.
The Tmall Genie team investigated these reports and confirmed that these low-cost chips and offline voice solutions use improperly obtained Tmall Genie platform activation codes. Unauthorized companies and individuals sell these products by falsely claiming to be official Tmall Genie partners. This practice misleads unsuspecting partners, harms their legitimate interests, damages the Tmall Genie brand reputation, and disrupts the market order of the Tmall Genie ecosystem.
Tmall Genie is committed to meeting the device integration needs of developers. To protect the rights of consumers and partners, Tmall Genie will take the following strict measures against these non-compliant activities:
Terminate all Tmall Genie platform accounts belonging to non-compliant solution providers and unpublish mass production permissions for the problematic devices.
Revoke the platform connection capability for all problematic products from these providers, including those already sold and those yet to be produced.
Collect evidence of any violations that disrupt market order in accordance with the law. We reserve the right to take all legal action to hold the infringing parties accountable.
We encourage consumers and the public to report any non-compliant business activities that misuse the Tmall Genie brand image and rights. Your reports help us take prompt action to maintain a healthy market order in the Tmall Genie ecosystem and protect our shared interests.
Zhejiang Future Sprite Artificial Intelligence Technology Co., Ltd.
April 9, 2024