Submit a ticket in the Alibaba Cloud app
The Alibaba Cloud app lets you submit service tickets from your mobile device when you encounter issues. This helps you receive timely responses from Alibaba Cloud engineers and resolve problems quickly.
Procedure
You can submit a ticket using one of the following methods: Service Center, Pending Events, or Search box.
Service Center entry
Open the Alibaba Assistant app and tap My at the bottom.
Tap Service Center.
Tap Ticket Service.
Pending Events entry
Open the Alibaba Cloud app and tap Console at the bottom.
In the Pending Events section, tap All.
Tap Pending Tickets.
Search box entry
Open the Alibaba Cloud app and tap Console at the bottom.
In the search box at the top, enter My Tickets.
In the search results, tap My Tickets.
At the bottom of the page, tap Submit Ticket.
On the Create Ticket page, select the Urgency and enter a Problem Description. You can also upload attachments (optional), choose a Product Category, and set your contact information. Tap Submit at the bottom to create the ticket.
NoteAttachments can be in PNG, JPG, Word, PDF, or other supported formats.
On the ticket details page, you can communicate with the engineer assigned to your ticket about the issue.
NoteIf you have tickets that are awaiting your reply, go to the Pending Events section and tap Pending Tickets.