Alibaba Cloud offers various channels for pre-sales, after-sales, and technical support throughout the product lifecycle.-Smart Science and Education Content Platform(SSECP)-阿里云帮助中心

You can contact us through different channels when you purchase and use our products.

Pre-sales consultation

Before you purchase Alibaba Cloud products, you can obtain product information through the following channels:

Call the Alibaba Cloud pre-sales hotline at 95187 ext. 1.
Visit the Alibaba Cloud pre-sales online consultation page.

Important
Log on with your Alibaba Cloud account or as a Resource Access Management (RAM) user to access the pre-sales online consultation page.
Contact your Alibaba Cloud account manager.

Before purchasing Alibaba Cloud products, contact Alibaba Cloud for product information.

After-sales support

If you encounter issues with Alibaba Cloud products or services, you can contact us through the following channels:

Call the Alibaba Cloud after-sales service hotline at 400-801-3260.
Access online after-sales service on the Alibaba Cloud Smart Service Platform.
Submit feedback on the Alibaba Cloud Connect Platform.
Submit a ticket on the Alibaba Cloud ticket submission page.

Technical Exchange

To connect with peers, learn new technologies, share your experience with our products, read e-books, or join developer events, visit the Alibaba Cloud Developer Community.