Import and export MFA devices on the Alibaba Cloud app
The virtual multi-factor authentication (MFA) tool in the Alibaba Cloud app lets you import and export MFA keys. You can back up your key as an encrypted file and save it to a secure location. This lets you recover the key if you change your mobile device or accidentally delete the MFA, ensuring your account remains secure and accessible.
Prerequisites
Make sure that your Alibaba Cloud app is version 4.6 or later.
Procedure
Export an MFA device
Keep your MFA key in a safe place and do not share it. This helps protect the security of your account.
Android
Open the Alibaba Cloud app and tap the Console tab at the bottom.
In the upper-right corner, tap the
icon.On the Virtual MFA page, tap the
icon in the upper-right corner. Tap . Select the MFA account that you want to back up and tap Start Backup.Select a backup path for the MFA file and tap OK.
The full path and filename of the backup are displayed. Tap View to navigate to the folder that contains the backup file.
Apple
Open the Alibaba Cloud app and tap the Console tab at the bottom.
In the upper-right corner, tap the
icon.On the Virtual MFA page, tap the
icon in the upper-right corner. Tap Backup MFA.Select Backup to iCloud or Backup to "Files" to back up the virtual MFA device.
Backup to iCloud
Tap Backup to iCloud.
NoteThe Backup to iCloud option backs up all virtual MFA devices on your mobile phone to your iCloud account by default.
Tap Got it to complete the backup.
Backup to "Files"
Tap Backup to "Files".
Select the MFA device that you want to back up and tap Start Backup.
In the upper-left corner, tap Browse. Tap On My iPhone and select a storage path.
In the upper-right corner, tap Save.
Tap Got it to complete the backup. You can also tap View to navigate to the folder that contains the backup file.
Import an MFA device
Android
Open the Alibaba Cloud app and tap the Console tab at the bottom.
In the upper-right corner, tap the
icon.On the Virtual MFA page, tap the
icon in the upper-right corner. Tap Import MFA.In the file manager, select the MFA backup file that you want to import and tap OK.
Select the MFA account that you want to import and tap Start Import.
The import is successful.
Apple
Open the Alibaba Cloud app and tap the Console tab at the bottom.
In the upper-right corner, tap the
icon.On the Virtual MFA page, tap the
icon in the upper-right corner. Tap Import MFA.Select Import from iCloud or Import from "Files".
Import from iCloud
Tap Import from iCloud.
Select the MFA device that you want to import and tap Start Import.
Import from "Files"
Tap Import from "Files".
In the Files app, tap the backup file, select the MFA device that you want to import, and tap Start Import.
Tap Continue Import.
The import is successful.
Back up your MFA in advance
The following operations can cause your MFA information to be lost and prevent you from logging in to your Alibaba Cloud account. To prevent losing access to your account, we recommend that you back up or export your MFA device before you perform any of the following operations:
Deleting MFA information from the Alibaba Cloud app.
Clearing the cache or local data of the Alibaba Cloud app.
Changing or losing your mobile phone.
Upgrading a Huawei phone to HarmonyOS 5.0 or later.
We recommend that you save your MFA key to a secure location. You can also attach multiple authentication methods to your account to ensure that it is always accessible.