We provide support through multiple channels for purchasing and using our products.
Product-specific technical support
For technical support with this product, contact us through the following channel:
DingTalk group: Join our technical support group on DingTalk. Group ID: 155375005425
Search for the group named "Information Query Service (IQS) Consultation Group" and request to join. Our dedicated product, operations, and technical teams will answer your questions and assist with technical integration.
We are committed to continuously improving our services and appreciate your feedback and support.
Alibaba Cloud standard pre-sales consultation
For product information or a pre-sales consultation, use the following channels:
Call the Alibaba Cloud pre-sales hotline: 400-801-3260. Follow the voice prompts to reach a live agent.
Sign in to the Alibaba Cloud Pre-sales Online Consultation page.
Important
You must sign in to your Alibaba Cloud account or RAM account to access the pre-sales online consultation page.
Contact your Alibaba Cloud account manager or Contact Alibaba Cloud for product information.
Alibaba Cloud standard after-sales support
For help with any Alibaba Cloud product or service, contact us through the following channels:
Call the Alibaba Cloud after-sales support hotline: 400-801-3260. Follow the voice prompts to reach a live agent.
Visit our online service platform: Alibaba Cloud Intelligent Online Service. Type
agentin the input box to be connected to a live agent.Submit a ticket: Submit a ticket