Getting help
You can contact us through various channels for assistance with purchasing and using our products.
Product-specific technical support
If you need technical support, contact us through the following channel:
Join our technical support group on DingTalk. Group ID: 155375005425
After you join, our dedicated product, operations, and technical teams will answer your questions and guide you through technical onboarding.
We are committed to continuously improving our services. We appreciate your feedback and support.
Alibaba Cloud standard presales inquiries
Before you purchase an Alibaba Cloud product, you can use the following channels for product information or a presales inquiry:
Call the Alibaba Cloud presales hotline at 400-801-3260 and follow the prompts to reach a presales representative.
Sign in to the Alibaba Cloud Pre-sales Online Consultation page.
Important
You must sign in with your Alibaba Cloud account or RAM account to access the presales online consultation page.
Contact your account manager. You can also contact Alibaba Cloud for presales information and inquiries.
Alibaba Cloud standard after-sales support
If you encounter issues while using Alibaba Cloud products or services, contact us through the following channels:
Call the Alibaba Cloud after-sales support hotline at 400-801-3260 and follow the prompts to reach a support representative.
Visit our online service on the Alibaba Cloud Intelligent Online Platform. In the Question text box, type "agent" to connect to a support agent.
Submit a ticket: Alibaba Cloud Ticket Submission