This topic describes the pricing for Dianxiaomi Enterprise Edition agents.
Category | Service | Description | Billing model |
E-commerce customer service bot | Bot for Taobao and Tmall (Dianxiaomi Enterprise Edition) | Standard features of Dianxiaomi 5.0: Product search and recommendation, size inquiries, shipping and logistics, campaign Q&A, product comparison, Dianxiaomi after-sales SOP, and transfer to a human agent. | Annual subscription per store (Billed by unique visitor (uv)) |
Dianxiaomi Enterprise Edition exclusive features: exclusive agent creation, exclusive workflow creation, exclusive enterprise knowledge base, exclusive enterprise tools, enterprise agent integration, third-party knowledge base import, and an exclusive data dashboard. | |||
Bot for Owned Channels (Lingyang Enterprise Edition) | Enterprise bot for owned channels (H5, WeChat Mini Program, WeChat Official Account, app, and official website). Features include specialized agents for product Q&A, after-sales service, proactive marketing, shopping guidance, and campaign consultation. This edition also includes channel management, an enterprise product knowledge base, an enterprise document knowledge base, an enterprise campaign knowledge base, and "transfer to a human agent" strategy management. | Annual subscription per store (Billed by unique visitor (uv)) | |
Includes extended applications and features, such as: exclusive agent creation, exclusive workflow creation, an exclusive enterprise general knowledge base, exclusive enterprise tools, enterprise agent integration, third-party knowledge base import, and an exclusive data dashboard. | |||
Add-on package: Enterprise-exclusive agents (Requires Dianxiaomi Enterprise Edition for Taobao and Tmall) | Emotion Recognition Agent | Analyzes sentiment in online text channels, supports customization for five consumer emotions, and integrates with both Taobao/Tmall and owned channels. | One-time |
Emergency Defense Agent | Supports customization of five emergency SOPs. | One-time | |
Proactive Marketing Agent | 1. Demand Intent Recognition: Identifies three types of custom marketing opportunities in user conversations, such as: * Price comparison → Push coupons * Sizing question → Recommend matching items * Gift inquiry → Trigger a limited-time gift-with-purchase offer 2. Automated Outreach: Automatically displays promotional messages (supports images, text, and links). 3. Conversion Tracking: Tracks the conversion rate of marketing activities. 4. Rule Customization: Lets you set trigger conditions, content, and frequency limits. | One-time | |
Campaign Consultation Agent | In addition to integrating with Taobao/Tmall platform campaigns and store-specific promotions, this agent lets you configure extended, personalized campaign rules. | One-time | |
Automatic Ticket Creation Agent | 1. Ticket Creation Intent Recognition: Automatically identifies ten ticket creation scenarios, such as: "I want to return the item" → Creates an after-sales ticket "I haven't received my invoice" → Creates a finance ticket "You sent the wrong item" → Creates a logistics correction ticket 2. Automatic Information Extraction: Extracts key fields (order number, product, issue description) from the conversation to populate the ticket. 3. Integrates with the Lingyang ticketing system by default. Integration with third-party ticketing systems is not included. | One-time | |
After-sales Agent | 1. After-sales Intent Recognition: Identifies five types of after-sales scenarios: returns, exchanges, reshipments, invoices, and logistics inquiries. 2. Strategy Factor Customization: * Automatically determines the response strategy based on order amount, product category, and customer tier. * Integrates with ERP and OMS systems to verify inventory and order status. 3. Exception Interception: Identifies high-risk users and automatically initiates a transfer to a human agent. 4. Provides one API per scenario, and supports up to five API integrations. | One-time |