Alibaba Cloud Enterprise Training Services
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1. Service overview
As the enterprise training department of Alibaba Cloud Intelligence Group, the Alibaba Cloud Training Center provides customers with a range of services, including technical training, management training, AI contests, and talent certification. These services are centered around Alibaba Cloud's core technologies, advanced industry practices, and industry insights. The center is a key technical service platform for various industries that promotes industry integration and talent development.
Training services: The Alibaba Cloud Training Center has built an integrated cloud and AI training service system. The curriculum covers not only Alibaba Cloud's core products and solutions but also has a deep focus on enterprise-level AI implementation skills. The course system is designed for diverse roles across the entire cloud and AI project lifecycle—including pre-sales support, solution architects, development and operations engineers, and business personnel—to build comprehensive skills, from cloud architecture to AI business implementation. In addition to technical training, we offer courses for enterprise managers on AI transformation strategies, industry insights, organizational change, and talent development. We also provide certification training services based on our product technology certification system, focusing on technical fields such as large models, cloud computing, and big data, to meet the dual needs of enterprise skill validation and individual technical capability enhancement. Joint customer certifications are customized collaborations and will be agreed upon separately by both parties.
AI contest: The Alibaba Cloud AI contest is a systematic implementation service for large enterprises that "drives adoption through competition, develops talent through competition, and builds momentum through competition." The Alibaba Cloud Training Center offers end-to-end project delivery for the AI contest, supported by a complete process system that covers top-level design, track planning, training and coaching, expert judging, organizational operations, and highlight promotion. Our full-stack AI technical training system, certified instructors, and expert teams ensure a high-quality and orderly contest. The contest provides participants with technical support from the Alibaba Cloud AI platform for the development, debugging, and evaluation of intelligent agents. During the pre-contest coaching phase, we offer a complete AI curriculum that includes an introduction to AI, end-to-end application building with large models, and hands-on training for intelligent agent development. This helps enterprises build a group-level AI talent pool and a tiered technical innovation pipeline.
The Alibaba Cloud Training Center has end-to-end delivery capabilities, covering the entire process from requirements analysis and solution design to implementation and effectiveness evaluation. Our services are supported by robust systems for curriculum development, instructor training, and competency certification, ensuring the successful execution of our training and contest businesses.
2. Service scope
2.1 Service definition
This service refers to the training services, AI contests, and other content provided by the Alibaba Cloud Training Center (hereinafter "we") to the end customer (hereinafter "you") after you purchase the corresponding Alibaba Cloud service products and a contract is executed.
Training services: Delivered in a classroom format at your site or an Alibaba Cloud facility. Certified Alibaba Cloud Training Center instructors conduct the classes in person, remotely, or via video.
AI contest: Delivered as an end-to-end organizational and implementation service for an AI contest. This includes top-level planning, track design, training and coaching, expert judging, organizational operations, highlight promotion, and outcome implementation.
2.2 Service scope and validity period
The scope of deliverable training courses is detailed in the course list provided by the Alibaba Cloud Training Center. The final course content will be based on the mutual agreement between you and us.
The validity period for training services begins on the order's effective date and ends on the earlier of the following: six calendar months after the effective date, or the completion date of the training service. If the order expires before the training service is completed, you are deemed to have waived the corresponding service entitlements. If delivery cannot be completed for reasons attributable to us, the validity period for the training slot will be extended for a maximum of six months.
The implementation period and validity for AI contest services will be specified separately in the contract by both parties. In principle, this period will cover the entire cycle from top-level contest planning to summary and consolidation.
3. Prerequisites
To achieve the expected service outcomes, trainees must have the required technical foundation or meet the enrollment requirements for the specific course. Contest participants must meet the published eligibility requirements. You are responsible for ensuring the authenticity and accuracy of all trainee and participant information.
After the order takes effect, you must send implementation requirements to us in advance for the applicable service scenario:
Training services use case: Submit training requirements at least 15 business days in advance. This allows the Alibaba Cloud Training Center to prepare delivery resources such as instructors, materials, and the lab environment.
AI contest use case: In principle, contest preparations should start at least 30 business days in advance to ensure the orderly progress of key stages such as top-level planning, track design, platform setup, and training.
We will determine the specific delivery schedule in consultation with you based on the timeline and resource availability. Both parties must formally confirm the implementation plan via DingTalk or email. To ensure timely and high-quality service delivery, you must appoint a project contact person to coordinate with us during service setup and delivery, helping to manage the delivery plan and site preparations.
The implementation plan must clearly specify the following key information:
Service use case: Must specify either "Training services" use case or "AI contest" use case. For training services, you must also specify "online training" or "in-person training".
Service location: Must specify "Alibaba Cloud campus classroom", "customer-designated site", or "online training platform/tool".
Service list: For training, specify the exact course names and durations. For an AI contest, specify the list of contest services and phased deliverables.
4. Service content
4.1 Course list
The Alibaba Cloud Training Center offers the following types of courses, categorized by subject matter, target audience, and format: 1) Product and technical training (including courses related to AI and large models); 2) Management training. Both parties will agree on the training content before the order takes effect.
The course list is updated regularly. Please contact the Alibaba Cloud Training Center to obtain the latest version. The interpretation of the course list, syllabi, and content is at the sole discretion of the Alibaba Cloud Training Center.
4.2 Training services
4.2.1 Service deliverables
Deliverables for the "Training services" use case include:
Service item | Description |
Training delivery | After we agree on the training content and duration in advance, a certified Alibaba Cloud Training Center instructor delivers the course in person or through a live online session (remote video). |
Training instructor | A certified Alibaba Cloud Training Center instructor with professional knowledge and delivery skills in their subject area. |
Lab environment and resources | ① For public cloud lab courses: Participants must provide their own Alibaba Cloud account. The training center provides lab resources to complete the lab exercises, with the quantity not exceeding the maximum class size. ② For in-person lab courses: Conducted in the training center's lab classrooms, with a maximum of 30 lab stations per class. ③ For courses dependent on your actual environment (such as delivery and operations courses): You must provide a test account for the instructor in your environment before the training. |
Training materials | As agreed by both parties, we will provide each participant with training materials, such as notebooks, pens, and training manuals. Due to information security and copyright, we can provide an online link for participants to view the courseware upon request. Upon your request, we can provide a certificate of completion and a name badge (one per person) for each class. The certificate of completion only indicates that a participant has attended and completed a specific course and is not a competency certification. Please submit participant names, emails, and other information 10 business days before the course starts for certificate production. |
Service personnel | For management training classes, we assign a delivery project manager or a class coordinator to each class to handle requirements alignment and issue resolution during delivery. Upon your request and mutual agreement, we can provide event staff, facilitators, and other roles to enhance the training experience. |
Other supporting and value-added services | If the training takes place at an Alibaba Cloud campus venue, we will provide catering for participants. If you require other reasonable value-added services during the training, such as additional tea breaks, accommodation, transportation, prizes, or photography/videography, this will involve changes to the contract fee and must be negotiated and agreed upon with us before the contract is signed. |
4.2.2 Class size
In the "Training services" use case, to ensure training quality, the number of participants in each class must not exceed the specified maximum. If the number of participants exceeds the limit, a separate class must be arranged or additional fees will be incurred. This must be negotiated and agreed upon by both parties before the contract is signed. The class size limits are as follows:
Product technical training classes: 30 participants maximum.
Management training classes: 50 participants maximum.
4.2.3 Training hours
In the "Training services" use case, training hours are by default from 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM on business days, which are normal working hours excluding national statutory holidays. Any special time requirements must be mutually agreed upon.
4.2.4 Training format and location
In the "Training services" use case, the training format can be in-person or online, as confirmed by both parties. The in-person training venue can be an Alibaba Cloud site or a customer-designated location. The online training tool can be DingTalk or another tool agreed upon by both parties.
To ensure training quality, in-person training venues must meet the following basic requirements:
Tables and chairs for all participants.
A high-quality projection and sound system.
A network environment that supports internet access for all participants.
Good ventilation.
A whiteboard stand and whiteboard markers (for participant interaction).
Sufficient power strips for all participants.
If the training venue is a non-Alibaba Cloud site designated by you, participants must bring their own computers for courses with hands-on lab sessions.
4.2.5 Training language
Unless otherwise agreed, the delivery language for training services is Mandarin Chinese.
4.3 AI contest service
In the "AI contest" use case, the Alibaba Cloud Training Center provides end-to-end contest operation services, from top-level design to outcome implementation.
4.3.1 Service content
The contest service includes the following modules:
No. | Work item | Work content | Deliverable |
1 | Top-level planning | A full-cycle operations management plan that includes the contest governance model, track themes, registration requirements, submission specifications, pre-contest training, and expert review mechanisms. | AI contest overall planning and organization management plan |
2 | Track design | Select and define intelligent agent application tracks based on your business scenarios. | Track description document |
3 | Registration portal | Develop a unified portal website for participants that supports participant registration and submission collection. | Contest registration website |
4 | Capability assessment | Conduct an overall capability assessment of participants before the training begins to customize a systematic teaching plan. | Assessment result summary |
5 | Awareness and training | Based on the capability assessment results, conduct systematic training sessions before the preliminary and final rounds to provide AI fundamentals and hands-on training for building intelligent agent applications for different tracks. | Training courseware, instructor sign-in sheet |
6 | Platform support | Provide developers with an AI platform and computing power support. | Platform and computing power |
7 | Expert Q&A | Organize online Q&A sessions with technical experts before the preliminary and final rounds. | Q&A session minutes |
8 | Evaluation criteria | Design scoring dimensions and standards for submissions based on business value, innovation, and implementability. | Submission scoring sheet |
9 | Submission collection | Conduct eligibility checks and manage a project ledger for all submitted works. | Registration ledger, submission repository |
10 | Review organization | Organize business and technical experts to conduct two rounds of submission reviews for the preliminary and final rounds, then compile and archive the scores for each group. | Review manual, score summary |
11 | Event execution | Manage the execution of the contest launch, expert meetings, closing awards ceremony, and related meetings. | On-site execution package |
12 | Progress management | Manage the overall progress and coordinate resources for the entire contest to ensure it proceeds as planned. | Participant group progress tracking sheet |
13 | Participant engagement | Manage community interactions, send notifications, maintain an FAQ, keep participants active, and archive contest documents and group scores. | Participant community interaction records |
14 | Outcome implementation | Produce recommendations for the technical implementation of winning projects. | Implementation recommendations for winning submissions |
15 | Highlight promotion | Select representative contest submissions for promotional planning. | AI contest outcome promotion plan |
16 | Material production | Produce short interview videos and documentary materials for winning teams and experts. | Interview videos and promotional materials |
17 | Summary and consolidation | Submit a summary report, archive all materials, consolidate typical cases, and develop reusable management standards for contest operations. | AI contest organization and operation summary report |
4.3.2 Contest format and governance model
The contest has two stages: a preliminary round and a final round. The preliminary round uses online review and focuses on innovation and feasibility. The final round uses on-site presentations and Q&A to evaluate business value, technical depth, and implementability.
The contest governance model has three levels. The Organizing Committee (decision-making level) approves the overall plan and makes decisions on major matters. The Expert Committee (guidance level) reviews contest topics, delivers training, and reviews submissions. The Project Working Group (execution level) is responsible for day-to-day implementation and includes sub-teams for overall coordination, technical support, marketing and promotion, participant engagement, and review logistics.
4.3.3 Participant engagement and incentives
Participant engagement covers the entire lifecycle. During recruitment, marketing expands awareness. During activation, a pre-contest bootcamp helps participants complete their first intelligent agent submission. During development, a dual-mentor model (business expert + technical expert) provides in-depth coaching. During retention, an AI talent pool is established, and winning submissions are added to a digital solution repository.
We provide a tiered engagement strategy based on participants' technical backgrounds and business understanding. Seed participants are assigned dedicated technical mentors. High-potential participants are enrolled in a business pairing program. Novice participants focus on a no-code experience and community-based support.
The incentive mechanism includes multiple dimensions such as awards, computing power resource rewards, joint certification certificates, and inclusion in the talent pool. Gamification techniques, such as progress points and milestone badges, are used to maintain participant activity.
4.3.4 Delivery and acceptance
The final deliverable for the contest service is the "AI Contest Organization and Operation Summary Report." Acceptance follows the criteria stipulated in Section 6.
5. Customer responsibilities
Upon service completion, you must work with us to perform service acceptance and sign the service acceptance report.
You must appoint a project contact person to coordinate the service delivery plan and site preparation with us.
You must ensure the authenticity and accuracy of trainee and participant information and guarantee that they meet the eligibility requirements for the respective course or contest.
In the "AI contest" use case, you are also responsible for confirming contest topics, organizing and mobilizing participants, coordinating internal experts and review resources, and confirming the content of promotional materials and authorizing their external use.
6. Acceptance criteria
In the "Training services" use case, after we complete the training delivery, we will provide you with the training sign-in sheet. You must then complete the acceptance process by signing the delivery confirmation form.
In the "AI contest" use case, the submission of the "AI Contest Organization and Operation Summary Report" and related deliverables serves as the basis for acceptance. You must then complete the acceptance process by signing the service acceptance report.
For both types of services, if you do not issue an acceptance report or raise a written objection within 30 calendar days of service completion, the service will be deemed accepted.
7. Completion criteria
"Training services" use case: The training has been conducted and customer acceptance is complete.
"AI contest" use case: The "AI Contest Organization and Operation Summary Report" and related deliverables have been submitted, and customer acceptance is complete.
8. Service cancellation or postponement
"Training services" use case: If you need to change or cancel a training class, or adjust the training time or content, you must notify us in writing at least 7 business days before the scheduled training start date. If you fail to provide timely notice, the training service is considered performed and completed. You may not cancel or postpone a training plan more than twice, except in cases of force majeure.
"AI contest" use case: If you need to change or postpone the contest schedule, you must notify us in writing at least 15 business days in advance. Costs incurred for completed stages, such as planning, platform setup, and training, will be calculated based on actual costs. The settlement of these costs will be separately agreed upon by both parties in the contract.
In the event of cancellation or postponement due to force majeure events (such as floods, earthquakes, epidemics, or government prohibitions), we are not liable and may, after consulting with you, postpone performance or deliver the service in an alternative manner.
9. Billing
Pricing model: prepaid
Fee calculation: Total Fee = Sum of (Unit Price per Set × Number of Sets Purchased)
Payment time: Due upon purchase of the service
Service fee schedule:
Service type | Service item | Unit price (CNY)/set |
Technical | AI Technical Training Service | 70,000 |
AI Technical Training Service (0.5 Day) | 40,000 | |
Technical Training Service (Advanced) | 50,000 | |
Technical Training Service (Advanced, 0.5 Day) | 29,000 | |
Technical Training Service (Intermediate) | 40,000 | |
Technical Training Service (Intermediate, 0.5 Day) | 24,000 | |
Technical Training Service (Beginner) | 30,000 | |
Technical Training Service (Beginner, 0.5 Day) | 18,000 | |
Management | Management Training Service (Advanced Business Edition) | 150,000 |
Management Training Service (Advanced) | 100,000 | |
Management Training Service (Advanced, 0.5 Day) | 50,000 | |
Management Training Service (Beginner Business Edition) | 140,000 | |
Management Training Service (Beginner) | 90,000 | |
Management Training Service (Beginner, 0.5 Day) | 45,000 | |
AI contest | AI contest service | Priced per project |
Notes:
1. Training services: One set corresponds to one day of training for one class.
Scope of technical training services: Instructors, course materials, stationery, certificates, venue (Alibaba Cloud venue provided), tea breaks (optional), and catering (optional).
Scope of management training services: Instructors, course materials, stationery, certificates, venue (Alibaba Cloud venue provided), tea breaks (optional), catering (optional), station pickup/drop-off (optional), local transportation (optional), and accommodation (optional).
2. AI contest service: Pricing is based on a comprehensive assessment of factors such as the actual scale, number of tracks, and duration of the contest.
3. Unless otherwise stipulated in the contract, service fees, once paid, are non-refundable.