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Home Page website Cloud Enterprise Official Website1.0 User Guide Website Copilot

Website Copilot

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This document describes how to use and configure Website Copilot.

Important

For Cloud Enterprise Website instances purchased on or after December 1, 2025, the Website Copilot feature is included by default.

The agent's core capabilities include:

  1. Intelligent search: A conversational retrieval experience that helps users quickly find information.

  2. Knowledge base (RAG): By connecting to a knowledge base of imported URLs, files, and FAQs, the agent uses Retrieval-Augmented Generation (RAG)—involving content parsing, chunking, and vectorization—to significantly improve response accuracy.

  3. One-click integration: Enabled by default when you publish your website, and automatically synchronizes data.

  4. Real-time preview: After configuring the agent, you can test it on the website preview page.

  5. Translation: Configure multiple languages in the back-end for real-time page translation.

Quick start

Create an agent

When you publish your website, Website Copilot is enabled by default and integrated into your pages. You can configure it by clicking Agent Management.

Agent Management is located in the top navigation bar of the website building console.

Configure the agent

Click Agent Management to open the agent console.

Basic settings

  1. You can change the chat widget theme and application information.

  2. The application name on the left defaults to your company or site name.

The theme setting provides light and dark modes.

Agent skills

Intelligent Q&A

  1. Enable intelligent Q&A to have a multi-turn conversation with the agent.

  2. Chat mode: Configure the agent's conversation style by choosing one of three options.

  3. The AI organizes and outputs content from the knowledge base to facilitate efficient conversations.

Chat mode includes three options: concise, guided questions, and lead generation. The knowledge management area at the bottom provides an entry point to knowledge base management, where you can manage knowledge sources, such as documents and web pages, that are used for Q&A.

  1. Preview the search

    • Click the search box to open the dialog.

The AI intelligent search bar floats on the page, can be opened by using the shortcut key ⌘Q, and has a translation entry icon on the left.

In the AI intelligent search dialog box, the top contains a search input box, the central empty state area displays the prompt "Try entering what you are looking for", and the bottom provides shortcuts for navigating with the up and down arrow keys and selecting with the Enter key.

Intelligent translation

Display mode supports two formats: Floating bubble (the language switcher is displayed as a floating bubble) and Fixed layout (the language switcher is rendered in a preset multilingual control).

  1. Enable the intelligent translation feature to let visitors switch to a target language and translate the page in real time with a single click.

  2. Source language: Lets you modify the website's original language.

  3. Target language configuration: Configure the languages for translation. You must select at least one language.

  4. Translation refinement: Edit specific translation results. On the Translation refinement page, use the search box at the top to locate the source or translated text. Click the Translation column for the target entry to begin inline editing. When you are finished, click Save to submit the changes.

    • Select the language to refine. Find the target content on the page and edit it. The updates are applied in real time.

Language Switch

When visitors click the translation icon in the bottom-right corner of the page, the Select Language dropdown menu appears with language options including English (US), Simplified Chinese, Traditional Chinese, German, Japanese, and Spanish, as well as a Show original option.

Knowledge base management

Add a new knowledge point

Click Add Knowledge Point and select the type of knowledge base to upload. Three import methods are supported: Import by URL, Upload Document, and FAQ.

On the Knowledge Base Management page, use the search box and type filters to find knowledge points. The page shows the current number of knowledge points and the maximum limit, such as 34/200. Existing knowledge points appear in a list. Each entry includes a name, description, and tags, along with View and Delete options.

  • Import by URL: Add a URL to automatically fetch and analyze the page content.

    Paste one or more URLs. Separate multiple URLs with line breaks, spaces, or commas. After you enter the URLs, click Start Analysis.

  • Upload Document: Upload PDF, Word, Excel, PPT, and image files. The maximum size for a single file is 50 MB.

    In the dialog box, upload files in batches. Drag files to the upload area or click Select Files. After the upload is complete, click Upload and Parse to automatically extract the text content.

  • FAQ: Add frequently asked questions directly to improve the accuracy of answers to common questions.

    In the FAQ Management dialog box, enter a Question and its corresponding Reply. You can click Expand Reply Based on Knowledge Base to automatically generate a reply. When you are finished, click Submit FAQ.

  1. You can pin an FAQ to help visitors quickly find questions and answers.

Pinned FAQ items are marked with a pin icon in the knowledge point list. You can unpin them.

  1. When you edit a reply, the AI can help expand it based on the content in the knowledge base.

Edit a knowledge point

Edit existing knowledge points multiple times to optimize Q&A results.

In the upper-right corner of the knowledge point details page, click the Edit icon to modify the keywords, content summary, and full content of the knowledge point.

Data statistics

Data statistics is the statistics and analysis module of the Website Copilot console. It shows website traffic and agent conversation usage.

Visitor data

The Data statistics tab shows PV/UV trends and visitor distribution. It also displays metrics for total sessions and retrieval records. Click View for a metric to see its details list.

  1. Shows PV and UV values and their trends.

  2. Shows visitor sources and numbers.

  3. Popular pages: Includes page paths to show which channels bring the most traffic.

Session analysis

The copilot provides detailed statistics on website searches and Q&A sessions. AI-powered analysis and summaries help identify common user questions and topics of interest. This helps you make targeted updates to the knowledge base.

  1. Session analysis has two categories: Q&A and search.

  2. The Q&A category lets you view detailed chat histories.

  3. AI summary: Provides quick data analysis to help optimize knowledge base content.

Website Copilot interaction

Start a conversation

Preview the website to test the existing knowledge base.

FAQ

Does the agent update automatically if I update a webpage or upload a new file to the knowledge base?

Yes. Website Copilot automatically updates its data when you add or change content in the knowledge base.

How many knowledge points can I upload to a knowledge base?

You can upload a total of 200 knowledge points, regardless of their type.

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