IMAP/POP/SMTP Server Addresses and Port Configurations
Configure Alibaba Mail IMAP, POP3, and SMTP server addresses and ports in Outlook, Foxmail, Mac Mail, or mobile email apps to send and receive emails.
Prerequisites
Before configuring a third-party email client, verify the following account settings:
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Third-party client access is disabled by default. Ensure the administrator has granted access in Set third-party client logon permissions.
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The administrator has enabled POP3 or IMAP service permissions for your account.
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You have set a third-party client security password to use as the client logon password.
Server Addresses and Port Information
Protocol selection:
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IMAP (Recommended): Syncs emails between clients and the web interface. Best for multi-device use.
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POP3: Downloads emails to the local device only. Best for local archiving.
Always use SSL-encrypted ports for data security.
The official Alibaba Mail server addresses, such as imap.qiye.aliyun.com, pop.qiye.aliyun.com, and smtp.qiye.aliyun.com, have a valid SSL certificate issued by a globally trusted certification authority. Use the SSL-encrypted ports in the following table to establish a secure connection without deploying a certificate yourself. If you use a custom domain as the server address, purchase and upload your own SSL certificate as described in the FAQ "Do I need to configure an SSL certificate when using a custom domain as the server address?" in this topic.
General Configurations (Recommended)
|
Protocol Type |
Server Address |
Server Port (SSL encryption - Recommended) |
Server Port (Non-encrypted) |
|
IMAP (Incoming Mail) |
|
993 |
143 |
|
POP3 (Incoming Mail) |
|
995 |
110 |
|
SMTP (Outgoing Mail) |
|
465 |
25 |
SMTP server ports 80 and 587 are not yet open.
Hong Kong (China) Region Configuration
Optimized for users in Hong Kong (China).
|
Protocol Type |
Server Address |
Server Port (SSL encryption - Recommended) |
Server Port (Non-encrypted) |
|
IMAP (Incoming Mail) |
|
993 |
143 |
|
SMTP (Outgoing Mail) |
|
465 |
25 |
SMTP server ports 80 and 587 are not yet open.
Old Addresses
Old addresses (with the mxhichina.com suffix) remain valid, but use the new addresses above for new configurations.
|
Protocol |
Server address |
Server port (SSL encryption) |
Server port (non-encrypted) |
|
IMAP (incoming mail) |
|
993 |
143 |
|
SMTP (outgoing mail) |
|
465 |
25 |
|
POP3 (incoming mail) |
|
995 |
110 |
SMTP server ports 80 and 587 are not yet open.
FAQs
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"Username or password error" appears during configuration, but I confirmed the password is correct.
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Cause: The account uses a third-party client security password. The regular mailbox logon password does not work.
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Solution: Generate a third-party client security password and use it as the client password.
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Cannot connect to the server after checking SSL?
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Cause: SSL is enabled but the port is still set to a non-encrypted value (110 or 143).
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Solution: Change the port to the SSL-encrypted port: 993 for IMAP or 995 for POP3.
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Do I need to configure an SSL certificate when using a custom domain as the server address?
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Cause: When you use a custom domain (for example,
imap.yourdomain.com) as the IMAP, SMTP, or POP3 server address and enable an SSL-encrypted port (993, 465, or 995), you must purchase and upload an SSL certificate yourself. Upload the certificate at Console > Enterprise Customization > Domain Management > SSL Certificate Management. If no certificate is configured, the client may fail to establish an SSL connection due to certificate verification failure. -
Solution: When you use the official Alibaba Mail server addresses (such as
imap.qiye.aliyun.com), an SSL certificate is preconfigured and no additional setup is required. When you use a custom domain, upload a valid SSL certificate in the console as described above before enabling the SSL-encrypted port.
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