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Create an employee account

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Sign in to Alibaba Mail with an administrator account to access the mail admin console. Navigate to Organization and Users > Employee Account Management. Create a single account by clicking Create Account or create accounts in bulk by clicking Import.

Method 1: Create a single account

  1. Click Create Account. Enter the name, email address, and password. Select the option to require a password change on first login if needed, and then click OK. For the email address, enter only the prefix before the @ symbol (for example, username). The domain suffix is completed automatically.imageimage

    Note

    The email address must be in the format xxx@domain name. The prefix xxx can contain letters, numbers, periods (.), underscores (_), and hyphens (-). It cannot contain special characters such as !, +, #, $, &, ', *, /, =, ?, ^, , {, |, }, or ~.

  2. After creating the account, you can edit other information. For more details, see How to edit employee account information.image

Method 2: Create accounts in bulk

  1. Click Import, then click Download Template File. Fill out the template and click Import to upload the file.imageimage

FAQ

Increase user accounts

For more information, see How to increase the number of Alibaba Mail accounts.

How do I troubleshoot a sub-account that cannot sign in?

If a sub-account signs in and receives the error "incorrect username or password", check the following:

  1. The sub-account has not been created by the administrator yet. Contact your administrator to create the account in the mail admin console.

  2. The account name is entered incorrectly. Make sure you entered the correct prefix before the @ symbol.

To create a sub-account, the administrator must:

  1. Sign in to the Alibaba Mail console (alimail.console.aliyun.com) and reset the postmaster password.

  2. Sign in to the Alibaba Mail admin console using postmaster@<domain>.onaliyun.com.

  3. Go to Organization and Users > Employee Account Management and click Create Account.

  4. In the email address field, enter only the prefix before the @ symbol (for example, username). The domain suffix is completed automatically.

  5. Set a password, select the option to require a password change on first login, and click OK.

How do I view created employee accounts and their statuses?

Sign in to Alibaba Mail with an administrator account. In the Alibaba Mail admin console, go to Organization and Users > Employee Account Management to view the list of assigned sub-accounts and their account statuses.

If you cannot find an account after renewing or repurchasing Alibaba Mail, verify that you signed in with the Alibaba Cloud account used to purchase the mailbox and opened the correct Alibaba Mail console instance. A domain that has not been renewed can make the account unavailable or prevent it from sending and receiving email.

A newly created sub-account can send and receive email immediately. If the original postmaster account has no available storage space, use the new sub-account to receive email.

A repurchased or newly added account with the same name is a new account and contains no historical email data.

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