Auto-reply feature

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Alibaba Mail supports automatic email replies through vacation replies or incoming mail rules.

Set up a vacation reply

  1. Log on to the Alibaba Mail web client and click the Settings icon in the upper-right corner.

  2. On the Settings page, choose Mailbox Settings > Vacation Reply Settings.

  3. Select Enable auto-reply during the following period, set the time range, and enter the reply content.

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  4. Click Save.

    Note
    • Select Only auto-reply to my contacts to limit replies to contacts in your address book. If cleared, auto-replies are sent for all incoming emails.

    • If both the vacation reply and an auto-reply from an incoming mail rule are enabled, the incoming mail rule runs first.

    • To prevent duplicate replies, the vacation reply rule runs only for the first email received from a specific sender on any given day.

Set up an auto-reply using an incoming mail rule

  1. Log on to the Alibaba Mail web client and click the Settings icon in the upper-right corner.

  2. On the Settings page, choose Mailbox Settings > Incoming Mail Rules.

  3. On the Incoming Mail Rules page, click New Incoming Mail Rule.

  4. Name the rule, select Auto-reply, and enter the reply content.

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  5. Click OK.

Note

An auto-reply set by an incoming mail rule replies to every email that matches the rule.

If the issue persists, click Feedback in the lower-right corner, describe the issue, and provide your email address.