Group Assistant
This feature is available only to paid customers and is no longer sold to new customers.
Group Assistant
Features and benefits
Auto-replies are standard responses to frequently asked questions. They save time for group members and provide quick answers to customers. Administrators can add keywords and auto-reply messages. After a group owner enables this feature in a group chat, the assistant automatically sends a message based on keywords. This is triggered when a customer uses the at sign (@) to mention the assistant or a service agent.
Feature overview
When a customer uses the at sign (@) to mention the assistant or a service agent in a group, the assistant automatically sends a standard response. This saves time for all members.
Overview
1. Go to WeCom Admin Console > Customer Contact > Configuration > Auto-reply > Configuration.
2. Click New to create an auto-reply.
Enter a custom rule name and add one or more keywords. Set the keyword trigger to Contains or Exact Match. Enter the response content. The response can be plain text, text with an image, text with a webpage, or text with a Mini Program. Click Save to create the rule.
3. In Settings, you can configure the default and repeat response settings. If you enable the repeat response feature, the same content is not sent to the same customer more than once within a specified period. You can set this period to 30, 60, 90, or 120 minutes.
A default response is sent automatically if a customer uses the at sign (@) to mention the assistant or a service agent, but no keywords are matched. You can configure the default response in advance. The response can be plain text, text with an image, text with a webpage, or text with a Mini Program.