This feature is available only to paying customers and is no longer offered to new customers.
Group Welcome Message
Benefits
This feature automatically sends a welcome message when a customer joins a group. This message informs customers about important information, such as group rules, activities, and promotions. This initial welcome helps improve future customer engagement and conversion.
Overview
You can create welcome message templates in the WeCom admin console. The group owner can then select and configure these messages in the group chat. When a new customer joins the group, they receive the preset welcome message.
Instructions
1. Path: WeCom Admin Console > Customer Contacts > Tools > Add Customer > Group Welcome Message > Configure, as shown in the following figure.
2. Add a template: Click Add template to configure a group welcome message. You can set the sending frequency to 3, 10, 30, 60, or 120 minutes. This setting prevents sending too many messages to customers, as shown in the following figure.
3. Configure the message: You can configure welcome messages in one of four formats: plain text, text and image, text and webpage, or text and Mini Program. You can insert the customer's nickname into the message. A preview is available on the right, as shown in the following figure.
4. Edit a template: You can edit the welcome message templates that you create, as shown in the following figure.
5. You can also delete a welcome message template directly from the edit window, as shown in the following figure.
6. Use a configured template: As the group owner, open the WeCom client on your mobile device. In the group chat, open the pop-up menu. Tap Group Welcome Message, and then tap Configure to open the list of templates. Select a template and tap OK to set it as the welcome message for the group.
