When you first access the Alibaba Cloud Chatbot console, you can create a new bot by following the on-screen instructions. If you have one or more bots, you can use the Create Bot feature in the upper-left corner of the bot list page to create more bots for different business scenarios.
Initialize a chatbot
When you click the Create New Bot button, you need to enter basic information, such as the bot name, bot type, and service language.
There are three types of bots: an online text robot that communicates with customers through text, a voice navigator robot that uses voice navigation to handle incoming calls, and a voice outbound bot that proactively makes calls to customers.
Publish a bot
After creating a bot, click the Publish button on the right. This action publishes all the bot's configurations from the staging environment to the production environment and generates a unique version number.
Note: This action is performed on a per-bot basis. Each publication moves the information attached to the bot, such as FAQs and conversation flows, to the production environment. This process does not affect any unattached information. In contrast, the publishing center publishes all information.
Publishing records
The publishing records list the details for each publication, including the publisher, publication time, status, and version number.
Dual environments
To access the bot in the staging environment, click the Manage button on the right. To access the production environment directly, click the drop-down arrow under the bot, and then click the View button.
Search for bots
You can use the search box in the upper-left corner to search for bots by name or type.