You can configure similar questions or LGF to manage the rejection results for each DPI engine. The engine does not detect questions that are configured for global rejection.
This feature supports rejection for FAQ pairs, Dialog Studio, and chitchat.
Usage Examples
If your system has both an FAQ and an intent utterance that closely match the phrase "What is the weather like in Beijing tomorrow", you can use global rejection. You can configure Dialog Studio to reject the utterance and direct it to the FAQ instead.
Prerequisite: In the same chatbot, attach an FAQ with the title "What is the weather like in Beijing tomorrow". Also, attach a conversation flow with the intent utterance "What is the weather like in Beijing tomorrow".
Test utterance matching before configuration
In the test window, test the question. The answer from Dialog Studio is returned first.
Configure global rejection
Go to the global rejection feature for the chatbot. Add a new rejection utterance: "What is the weather like in Beijing tomorrow". Set the rejection module to Dialog Studio. After you finish the configuration, publish the updated chatbot.
Test utterance matching after configuration
Test the question again in the test window. The utterance "What is the weather like in Beijing tomorrow" now bypasses Dialog Studio and hits the FAQ directly.