Go to Knowledge Center > FAQ Management. Click Category Management to open the Category Management dialog box.
If the number of FAQ categories fails to sync, click Refresh Data Volume to update the count.
If no categories exist, you can create one. In the Category Management dialog box, click Create First-level Category in the upper-right corner. Enter a name for the new category and click Confirm.
FAQ categories support an unlimited number of levels. You can also quickly create peer and child categories. Hover over a category to display the editing options: + Peer, + Child, Edit, and Delete. After you select an option, a dialog box opens. Enter a name and click Confirm to create the category, or click Cancel to exit.
+ Peer: Creates a new category at the same level as the selected category.
+ Child: Creates a new category one level below the selected category.
Edit: Modifies the name of the selected category.
Delete: Deletes the selected category. A category cannot be deleted if it contains child categories or FAQs.
To search for a category, enter its name in the search box above the category list.