My number management-V2

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Number management: To use Cloud Call Center for inbound and outbound calls, you must attach a phone number to an instance. This menu lets you manage all your numbers from a central location. You can view the details of your purchased numbers and organize them into groups.

Number menu

  1. Query numbers: You can enter a number or carrier to find related information.

2. Number details:

Number: The phone number you purchased for Cloud Call Center.

Number information: Includes the number's location, monthly fee, and purchase date.

Carrier: The supply channel and carrier information for the purchased number.

Number type: The type of number you activated, such as a standard landline or a 400 number.

Number status: The status can be Normal or Released. Normal: The number is active and can be used. Released: The number has been released because it was not renewed within 7 days of its expiration date.

3. Number groups

Create a number group:

1) Click the New button. In the dialog box that appears, fill in the required information.

Number group

Number Group Name: A custom name for the number group. This field is required.

Description: A description of the number group. This field is required.

2) Click the Details button to open the Add Number interface.

Details button for a number group.

3) Click the Add Number button and select the numbers to add to the group.

Add Number button.

Add to an instance:

1) Click the endpoint link to go to the workbench for the corresponding instance.

endpoint

2) In Number Management, click the Add button and select the number group.

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