Instance management feature changes: V1.0 vs. V2.0
Changes to configuration entry points:
Feature | 1.0 | 2.0 | Description |
Incoming call screen pop | Instance Management | Console > Settings | Location changed |
Instance ID display | Instance Management > Instance ID | The string between `workbench/` and `/agentdest` in the endpoint. `xxx` is the instance ID. | Value changes |
IVR integration settings | Instance Management | Console > Settings | Location changed |
Event push | Instance Management | Console > Settings | Location changed |
Changes to Cloud Call Center configuration by version:
Main menu | Submenu | Does Cloud Call 1.0 have | V2.0 | Add Configuration Point |
Agent Management | Agents | Yes | Yes | Added configurations for agent ID and for internal or external agent mode. |
Skill Groups | Yes | Yes | No changes. | |
Number Management | Call center numbers | Yes | Yes | Unlimited download usage. |
Flow Management | IVR Flows | Yes | Yes | The text message module is removed from IVR. The playback module no longer has default audio files. |
Audio | Yes | Yes | No changes. A new playback speed setting is added. | |
Voice Navigator | Yes | Yes | The integration and operation of the voice navigator require verification. | |
Smart Conversation Analysis | Yes | No | This module is not available. | |
Batch Outbound Calls | Yes | Added a setting for call concurrency. | ||
Settings | Workbench Settings | Yes | Yes | Includes settings for caller ID, outbound call display, inbound call hang-up method, auto-answer, recording download, and skill group selection. Features such as agent-side recordings or workbench logs are currently unavailable. |
Satisfaction Surveys | Yes | Yes | Added key configuration for SMS satisfaction survey templates. Survey results are now shown in call records. | |
Incoming Call Screen Pop | Yes | Yes | Configure as needed. | |
IVR Integration | Yes | Yes | The function module is now available for configuration. | |
Event Push | Yes | Yes | Configurable for integration customers. MSMQ must be enabled to use this feature. | |
SMS Configuration | Yes | Yes | Added a setting to enable SMS templates. | |
Quality Inspection Push Management | Yes | Yes | Integration for quality inspection push is available. | |
Outbound Call Control | Yes | Yes | Added a setting to batch upload an outbound call blacklist. | |
Inbound Call Configuration | No | Yes | Enhancement: Added a feature in the IVR branch module to tag inbound numbers for a blacklist. |