Agent reports
Updated at:
The Agent Reports module provides detailed statistical reports on agent activity.
The features include the following:
Filter data by time or a custom time range.
Filter by agent skill group.
Search by username or name.
Show or hide table header fields as needed.
View detailed data for agents, outbound calls, and inbound calls in separate forms. More than 30 fields are available.
Download reports. The system automatically splits large reports into multiple files for download.
The product interface is described as follows:
Select which fields to display.
Click the Download button to download the agent report.
For a description of the field values, see ListIntervalAgentReport.
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