This document describes session records in Data Analysis.
Session record feature description
The Session Records page is the primary dashboard for viewing chat and service history. This history includes service reception records, chatbot session records, and online agent session records. On this page, you can view all conversations between visitors and your chatbots or human agents.
Go to Data Analysis > Session Records to view the records.
You can filter session records by instance, time, chatbot name, channel, workbench instance, skill group, or agent name.
Click Session Details to view detailed information about the session.
The process is the same for chatbot and online agent sessions. You can select a session from the list to view its details.
You can export session records. To start an export, click the Export button in the upper-right corner of the table. After the export is complete, you can download the file.