Message Response

View user responses

Select the SMS platform and signature from the drop-down list, as shown in the following figure. The list displays the last four digits of the mobile phone number and the reply content.

Click Mark as Read in the Actions column corresponding to a reply. You can also select multiple replies and click Batch Mark as Read to mark the replies as read.

Reply to User

1. Click Reply in the Actions column corresponding to the reply, or select multiple replies and click Batch Reply.

2. In the dialog box that appears, select a response template and click OK.

   Note

   • By default, the SMS signature uses the signature when the SMS was originally sent to this user.

   • You can use only approved SMS templates that contain no variables. For more information, see Create Text SMS Template.

   • For text messages with bulk replies, if there are duplicate numbers in the selected numbers, only one reply will be sent for each number.

The generated reply user task is also added to the task list on the Normal Tasks tab. The corresponding message type is marked as Message Response. In the list, you can view the sending status, number of actually sent messages, and number of successfully sent messages.

Filter unsubscribe tendency reply

Select Dissubscribe Tendency above the list. Only replies that contain the tendency to unsubscribe are displayed in the list.