FAQ
Product integration issues
Android SDK issues
A "Load failed" message or a blank screen appears after calling openFeedbackActivity()
The activity opens slowly when calling FeedbackAPI.openFeedbackActivity()
Cannot open the feedback interface by calling openFeedbackActivity() after initialization
java.lang.NoClassDefFoundError: Failed resolution of: Lcom/ta/utdid2/device/UTDevice
A "Load failed" message appears after calling openFeedbackActivity()
An "Undefined LocalBroadcastManager type" message appears after calling openFeedbackActivity()
iOS SDK issues
User issues
Cannot exit the current page by clicking the Close or Back button
The app crashes when a user clicks "Select Image" to upload an image
No response when clicking "I want to give feedback" or "FAQ"
The main feedback interface displays "Failed to get configuration"
A "Parameter error" message is displayed when a user submits feedback
Basic product questions
Can I directly retrieve a user's account ID and mobile phone number from the app?
How long does it take to integrate the Mobile Feedback service?
Does my app need to be on Alibaba Cloud to use the Mobile Feedback service?
What is the maximum number of products and apps that can be created?
What is the maximum number of feedback records that can be exported to an Excel file?
How do I integrate the Mobile Feedback service into a Swift project?
Product feature questions
Does the Mobile Feedback service support email or SMS notifications for new user feedback?
Does the Mobile Feedback service support language switching for user feedback?
Is there a push notification feature for new feedback messages?
Can I directly request internal feedback records from outside the SDK?
Why are the utdids obtained from the same mobile phone inconsistent?
Console operation issues
Data ingestion issues
Can I ingest user feedback data into my business backend through an API?
Can I use the same AppKey and AppSecret on iOS and Android devices?
Do I need to reintegrate the SDK after the one-click authorization migration?
How do I distinguish between the build number and version number of an app?
What is the purpose of extInfo in the Mobile Feedback service SDK?
Does the Mobile Feedback SDK use the identifier for advertisers (IDFA)?
Does the Mobile Feedback service SDK support dynamic libraries?
Can I manually configure the integration instead of using CocoaPods?
Which field is used to report the app version number in feedback?