Settings

Client configuration

1. In the navigation pane on the left, select Mobile Feedback > Settings. The Settings page opens.

2. On the Settings page, click the Client Settings tab.

3. You can configure All Configurations, FAQ Configuration, Feedback Submission Configuration, and Feedback History Configuration. A preview is available on the right side of the page.

• Global Configuration

  The user feedback client provides three core features: FAQ Configuration, Feedback Submission Configuration, and Feedback History Configuration.

  • The Feedback Submission Configuration feature is enabled by default and cannot be disabled.

  • You can enable or disable the FAQ Configuration and Feedback History Configuration features.

    • In the Enable Features section, you can enable or disable Feedback History and FAQ.

    • In the Global Color Configuration section, you can customize the interface style of the feedback component.

      The mobile client configuration is automatically saved. All changes are previewed in real time on the client interface on the left.

    • In the Other Configurations section, you can configure advanced options, such as Immersive taskbar, Enable voice input, and Loading progress bar color.

• FAQ Configuration

  You can publish frequently asked questions (FAQs) or popular questions to avoid answering the same questions repeatedly. You can provide a list of FAQs as needed.

  You can also define the title of the feedback component.

  After you download the Demo, you can also preview it on your mobile phone. The steps are as follows:

  1. Click Click to download and install the demo and follow the prompts to complete the integration.

  2. On your mobile phone, open the User Feedback application. Click Scan for Real-time Preview and scan the QR code on the page to see your changes.

  3. After you click Submit, your app is updated with the new configuration.

• Feedback Submission Configuration

  You can set the required fields and specific text prompts for submitting feedback.

  In the Categories section, you can define up to four categories. You must define at least one category.

  In the Contact Information section, you can choose whether to configure contact information.

  Users can submit text and images together. A maximum of four images can be submitted per feedback.

• Feedback History Configuration

  You can set the style for the feedback history's list page and conversation list. This includes the page title, button text, and placeholder text in the input box. You can also choose the shape of profile pictures on the conversation page to match your application's style.

Auto-reply settings

1. In the navigation pane on the left, select Mobile Feedback > Settings to open the Settings page.

2. On the Settings page, click the Auto-reply Settings tab.

3. You can set the automatic reply message for a user's first feedback.

Tag settings

1. In the navigation pane on the left, choose Mobile Feedback > Settings to open the Settings page.

2. On the Settings page, click the System Tag Settings tab.

3. Click New Tag to open the Level-1 Tag Settings dialog box. Configure the level-1 tag information.

4. Under the level-2 tags of a specific level-1 tag, click the plus sign (+) to open the Level-2 Tag Settings dialog box. Configure the level-2 tag information.

   Note

   To add multiple keywords, separate them with spaces.

Other settings

1. In the left navigation pane, select Mobile Feedback > Settings to open the Settings page.

2. On the Settings page, click the Other Settings tab.

3. You can configure the Feedback notification email and Customer service profile picture.