Working with mailbox audience groups

• What is a mailbox group?

Audience group: An audience group is a collaboration platform for organizations. It provides communication services for project collaboration using features such as email, web disks, and task modules. A mailing group connects the members of the audience group to facilitate communication and information sharing.

Audience group administrator: The user who creates an audience group is the administrator by default. The administrator has permission to approve and manage the audience group.

Mailing group: When you create an audience group, a corresponding mailing group is also created. Only static mailing groups are supported. The mailing group address can only be used to receive and distribute emails, and cannot be used as a sender address to send emails. When a member replies to an email received through the mailing group, the sender address that is displayed is the member's own email address, not the mailing group address.

Audience group members: Users added to the audience group.

• How to create an audience group?

Log on to the Alibaba Mail web client. In the upper-right corner of the page, click the Audience Group icon. Select + New/Upload. In the pop-up window, add members, and enter a group name and email address. Click OK.

• How to add or delete audience group members?

Add audience group members: Log on to the Alibaba Mail web client. In the upper-right corner of the page, click the Audience Group icon. Click the audience group to which you want to add members. In the upper-right corner, click the ⚙ icon.

Click the + icon to the right of the member list. In the pop-up window, you can select contacts from the address book or search for contacts by name or email address. Click OK to add the selected contacts to the audience group.

Delete audience group members: Log on to the Alibaba Mail web client. In the upper-right corner of the page, click the Audience Group icon. Click the audience group from which you want to delete members. In the upper-right corner, click the ⚙ icon.

Hover the mouse over the member that you want to delete. Click the X icon on the right. In the pop-up window, click OK.

• How to leave or dissolve an audience group?

Leave an audience group: Log on to the Alibaba Mail web client. In the upper-right corner of the page, click the Audience Group icon. Click the audience group that you want to leave. In the upper-right corner, click the ⚙ icon. At the bottom, click Leave Audience Group.

Dissolve an audience group: Log on to the Alibaba Mail web client. In the upper-right corner of the page, click the Audience Group icon. Click the audience group that you want to dissolve. In the upper-right corner, click the ⚙ icon. At the bottom, click Dissolve Audience Group.

Note: Only audience group administrators can dissolve an audience group. After an audience group is dissolved, the emails that you received are saved in your inbox. The group file system is automatically deleted and its contents cannot be viewed. You should back up any necessary files in advance.

• How to view emails, tasks, and files in an audience group?

Log on to the Alibaba Mail web client. In the upper-right corner of the page, click the Audience Group icon. Click the audience group that you want to manage. On the left, under the group name, you can click Email, Task, or Shared Files to view the corresponding items on the right.

• How to write a group email?

Log on to the Alibaba Mail web client. In the upper-right corner of the page, click the Audience Group icon. In the upper-right corner, click + New/Upload and select New Group Email. A group email window opens, and the group's address is automatically added to the recipient field by default.

• What is the difference between a regular email and a group email?

You can click a recipient in a group email to view the group information for that account. If you are a member of the audience group, you can also see the other members.

• How to upload a group file?

Log on to the Alibaba Mail web client. In the upper-right corner of the page, click the Audience Group icon. In the upper-right corner, click + New/Upload and select Upload Group Shared File. In the pop-up window, click Add File to select a file from your computer to upload.

• How to view group files?

Log on to the Alibaba Mail web client. In the upper-right corner of the page, click the Audience Group icon. Below the audience group name, click Shared Files to view the files in that group.

• What is the difference between group files and personal favorite files?

1. Files in an audience group belong to that group. The storage that they use counts toward your enterprise's domain capacity.

2. Personal favorite files belong to an individual. The storage that they use counts toward the employee's own Alibaba Mail account capacity.