Enable or disable the POP3 and IMAP protocols for an account

Method 1: Single account operation

1. Log in to Alibaba Mail as an administrator.

   Note

   If you cannot find the Organization and Users menu, make sure you sign in to the admin console (qiye.aliyun.com) with the postmaster@domain account, instead of the regular mailbox sign-in page.

2. In the management console, choose Organization and Users > Employee Accounts and click the target account.

3. Click the Feature Permissions tab. The POP3 Service and IMAP Service are enabled by default.

4. Toggle the status to Allow or Forbid.

Method 2: Batch operations

1. Log in to Alibaba Mail as an administrator.

2. In the management console, choose Organization and Users > Employee Accounts > Batch Settings. Select the target accounts and click POP3/SMTP Service Switch. Select or clear the Enable POP3/SMTP Service and Enable IMAP/SMTP Service check boxes, and click Confirm.

Notice

If POP3/IMAP is enabled but a third-party client still cannot connect, go to Security Management > Account Security > Access Policies and check whether the third-party client access policy is set to forbid. For more information, see Configure Third-party Client Access Control and Security Policies.