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Home Page Quick Audience User Guide Lingyang SuperSMS Manage Lingyang SuperSMS tasks

Manage Lingyang SuperSMS tasks

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After your Lingyang SuperSMS signature and template are approved, you can use the template to create a new task. You can send the task immediately or schedule it for a later time. You can configure Lingyang SuperSMS tasks for a fixed audience or using the Quick Audience automated marketing canvas.

Create and manage tasks

1. Send a one-time Lingyang SuperSMS task

1.1 Create and send a task

If you only need to configure a one-time task, you can create a Lingyang SuperSMS task to send to your target users.

① To create a task with your own signature, go to Workspace > Lingyang SuperSMS > Create Task with Own Signature.

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② Configure the task information. Message types include promotional messages and notifications. SMS types include card SMS, digital SMS, and text SMS.

SMS type

Example

Card SMS

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Digital SMS

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Text SMS

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③ Submit the sending task to complete the task creation.

Important

  • Whether a message displays correctly depends on the phone's ability to parse and render the card SMS template. Before sending, wait until the template is approved by most mobile phone manufacturers.

  • You are only billed for messages that are sent and rendered successfully. You are not billed for failed sends or rendering failures.

Configuration information and descriptions

Parameter

Description

Task name

The name of the task. The name can be up to 15 characters long.

Associating sub-activities

Select a main campaign, then select a sub-campaign under it. Independent sub-campaigns are displayed under a - after the main campaign list. This associates the marketing task with one or more sub-campaigns. For more information about campaigns, see Marketing Campaign.

Send to

Select the target audience. The number of people and phone numbers in the audience is displayed below. The system sends the message to all phone numbers in the audience.

Message type

Select the message type for the template:

  • Promotional message: Used to send marketing information to users, such as new product launches, promotions, discounts, coupons, and event invitations. These messages are subject to fatigue control rules. You cannot send more messages after reaching the sending limit for a period of time.

  • Notification: Used to send service-related information to users, such as service activation, point changes, payment notifications, and logistics updates. These messages do not contain marketing content. They are not subject to fatigue control rules.

SMS type

Select Card SMS, Digital SMS, or Text SMS.

Select signature

Select a signature to use. You can only select signatures that have passed review.

Select template

Select a template to use. You can only select templates that have passed or partially passed review for the selected message type.

Fallback type

You can only select a fallback type for card SMS. Fallback types include fallback to digital SMS, fallback to text SMS, or no fallback.

Fallback template

Select a fallback template.

Default link

Enter a default link. Only HTTPS links are supported. If a card SMS fails to render, the user is taken to this link when they click the message.

Scheduled send

Turn on to specify a push time.

Smart timing

  • Submit all remaining sending tasks before the selected time.

  • Real-time mode: The system determines when the user's device is in continuous use and sends the message at the right time. This increases the probability that the message will be noticed. Because the user's device activity changes in real time, this mode sends about 30% of the messages daily. A task period of three days is recommended.

  • Sends messages at a relatively even rate by combining real-time mode with historical peak usage times.

1.2 Lingyang SuperSMS list details

After you submit a task, it appears in the SMS task list. This list includes information such as the task status, number of recipients, number of messages sent, successful sends, failed sends, sends with no feedback, and associated sub-campaigns. If a number is displayed for associated sub-campaigns, you can hover over it to view all of them. You can also hover over a failed status to view the reason for the failure.

You can perform the following operations:

  • Details: View the sending status of the task. For more information, see the View task details section below.

  • Edit: You can only edit scheduled tasks that are waiting to be sent. The task is resubmitted after editing. To ensure the original task can be successfully revoked, you must edit the task at least 10 minutes before its scheduled sending time.

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1.3 View task details

  • Click Details for a task to go to the task details page, as shown in the following figure.

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  • Click a user ID in the receipt list to go to the User 360 page for that user. On this page, you can view the user's 360 profile.

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  • Click Generate Audience to save users with a specific sending result as a new audience.

    Note

    Detailed data is stored for seven days. After this period, the data is deleted and cannot be used to generate an audience.

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2. Automated marketing Lingyang SuperSMS tasks

If you want to trigger tasks periodically or automatically based on certain conditions, you can use the Automated Marketing feature.

① In Automated Marketing, click Create Marketing Task. For more information, see Create an Automated Marketing Campaign.

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② In the automated marketing task canvas, select the Lingyang SuperSMS component. You can choose Digital SMS, Card SMS, or Text SMS. You must create a template before you can select it. For more information, see Lingyang SuperSMS template style guide.

SMS type

Example

Card SMS

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Text SMS

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Digital SMS

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Lingyang SuperSMS performance statistics

① Go to Workspace > User Marketing > Lingyang SuperSMS > Performance Statistics to view the sending statistics of marketing tasks by date. The statistics cover both one-time and automated marketing Lingyang SuperSMS tasks.

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② Click the expand icon to view the sending status for each type of SMS.

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③ You can view the sending status of all tasks in the details list.

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Chaoxin Send Records

  • The sending records show the sending status of each task but do not reflect the actual usage of Lingyang SuperSMS for billing purposes. For information about how usage is metered, see Fee Hub guide.

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  • For failed tasks, click Details to view the task sending status and the reason for the failure.

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FAQ

This section lists common reasons for sending failures and their solutions.

Q1: Device model limitations

Reason: Different card SMS templates support different phone models. This may cause rendering to fail on unsupported models.

Suggestion: Choose templates that support a wide range of models. Before sending, use labels to exclude audiences with unsupported models. You can also configure a fallback to digital SMS.

Q2: Phone number is on a blocklist

Reason: The end user associated with the phone number has previously complained or unsubscribed. Messages are blocked to respect the end user's wishes and prevent harassment.

Suggestion: Avoid sending messages to numbers on blocklists.

Q3: Throttling limits

Reason: The platform and carriers limit sending frequency to protect end users from excessive messaging.

Suggestion: Adjust the sending time and avoid sending the same content repeatedly to the same user.

Q4: Out of service, nonexistent number, service suspended, powered off, or out of service area

Reason: The recipient's phone is not connected to the network.

Suggestion: In testing scenarios, you can try to restart the phone, disable security software, and ensure the phone is connected to the network before you resend the message.

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