Contact us
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Contact Alibaba Cloud for support with purchasing and using our products.
Pre-sales consultation
Before purchasing, use any of the following channels:
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Call the pre-sales hotline at 400-801-3260 and follow the prompts to reach a representative.
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Log in and click Pre-sales Consultation.
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Contact your Alibaba Cloud account manager.
After-sales support
If you encounter issues with an Alibaba Cloud product or service, use any of the following channels:
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Call the after-sales hotline at 400-801-3260 and follow the prompts to reach a representative.
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Go to Online Service and enter 'human' in the input box to reach a service agent.
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Submit feedback on the Alibaba Cloud Connect Platform.
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