Problem scenarios
Your bill-to address at your bank is set to your free Alibaba Cloud personal mailbox. You expect to receive your bill on a specific day each month, but it has not arrived. Your bank has confirmed that they sent the bill and even resent it, but you still have not received it.
Solutions
If you encounter this issue, please check if the email is in your spam folder. If it is, please send an email about this issue to alimail_voc@alibaba-inc.com, and a specialist will investigate the cause.
If you cannot find it in the Trash either, you can send an email to alimail_voc@alibaba-inc.com. A specialist will help you resolve the issue.
If you receive the bill but Alipay cannot detect it, or if the bill format is incompatible with Alipay, you can provide feedback on the BBS. A specialist will forward your feedback to Alipay for optimization. Alternatively, you can make a manual payment online or call the Alipay hotline at 95188 for assistance.