Outbound Page Embedding Method

Page Script

Alibaba Cloud Customer Service provides a JavaScript API to perform operations on the service from within an iframe.

1. Import the container.

   <!-- Import the container JS -->
   <script src="https://os.alipayobjects.com/rmsportal/SiSsCwUBQGRzOEv.js"></script>

2. Start using the API after the window loads.

   window.onload = function() {
        csbridge.modifyTabTitle('Hello'); // Change the title of the current tab
   };

iframe Container API:

• Change the page title: csbridge.modifyTabTitle('New Title');

• Specify whether the current tab can be manually closed: csbridge.canClose(true or false);

• Close the current tab: csbridge.closeCurrentTab();

• Initiate an outbound call: csbridge.outcall('Phone Number'); // Note: The outbound call fails if the softphone bar on the Alibaba Cloud Customer Service page is not in outbound mode.

• Perform softphone wrap-up: csbridge.workRoundUp(); // Note: The wrap-up fails if the softphone bar on the Alibaba Cloud Customer Service page is not in wrap-up mode.